Hotel Porter

We are seeking a confident and organized Hotel Porter to join our friendly and supportive Reception team.

Our porters at Thyme are crucial to our business, playing a vital role in delivering a first-class guest experience. Responsibilities include luggage delivery, coordinating in-room services such as food & beverage and hampers, concierge services, and guest turndown.

The role requires the ability to prioritize tasks, work independently or in a team, and demonstrate a proactive, \’can-do\’ attitude with initiative and creativity.

About us

Thyme is not just a hotel; it encompasses a hotel, spa, cookery school, restaurants, and a farm. We cultivate our own vegetables, fruits, and herbs, and are deeply connected to nature.

Set in a restored historic Cotswold manor and farm, Thyme is a family-run destination that celebrates land, food, heritage, and conservation. We have created a thoughtful environment with attention to detail, fostering a connection to the land and seasons.

Located on 150 acres of farmland, Thyme offers a vibrant, diverse experience for locals, weekenders, and international travelers, with a team committed to delivering world-class guest experiences and fostering a culture of learning and progression.

Why Choose Thyme:

• Vibrant, professional, and collaborative team
• Strong connection to the land and nature
• Opportunities for personal and professional development
• Competitive pay and benefits, including a substantial service charge and gratuity bonuses, extra holiday on birthdays, staff assistance programs, high-quality uniforms, free parking, discounts on food, staff accommodation rates, cookery classes, and a staff lounge with amenities

Duties & Responsibilities

• Welcoming guests at the turning circle, meet & greet, and luggage delivery (average weight 25kg)
• Delivering F&B room service and in-room services such as hampers
• Managing porter’s stock and site logistics
• Overseeing room inventory and maintaining guest pathways
• Refilling in-house logs and supporting reception
• Providing evening turndown service
• Managing honesty bars, use-by dates, and milk control
• Handling parcels arriving on site

Typical Shift Times:

8am-5pm or 12pm-9pm daily

Knowledge & Experience

• Hotel experience preferred
• Confident, proactive attitude
• Excellent personal appearance
• Flexible schedule including weekends, evenings, and bank holidays

Thyme is an equal opportunity employer committed to diversity, respect, and inclusion, ensuring fair treatment for all applicants regardless of gender, age, disability, religion, sexual orientation, marital status, or race.

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