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- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Hollister Co., a vibrant brand known for its trendy fashion and inclusive culture.
- Benefits: Enjoy flexible schedules, merchandise discounts, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values your individuality and promotes diversity.
- Qualifications: High school diploma preferred; retail experience is a plus but not required.
- Other info: Expect to work 12-16 hours weekly, with increased hours during busy times.
The predicted salary is between 24000 - 36000 £ per year.
Client: Hollister Co. Stores
Location: London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 5ad839ac8a67
Job Views: 5
Posted: 11.02.2025
Expiry Date: 28.03.2025
Job Description:
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
- Work Schedule Requirements
• Schedule will vary weekly but should expect to work at least 12-16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
What it Takes
- Education: High School Diploma/ G.E.D. equivalent preferred
- Retail Experience: At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience: No supervisory/ management experience is required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability/Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Promoting Diversity & Inclusion
- Work Ethic
- Omni Channel Services
Additional Information
What You’ll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who’ll Celebrate you for Being YOU
FOLLOW US ON INSTAGRAM @LIFEATANF
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer
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Hollister - Key Lead, Regent Street, London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister - Key Lead, Regent Street, London
✨Tip Number 1
Familiarize yourself with Hollister's brand and product offerings. Understanding their fashion trends and customer preferences will help you stand out during the interview process.
✨Tip Number 2
Showcase your retail experience by preparing examples of how you've provided excellent customer service in previous roles. Highlight any situations where you went above and beyond to enhance the customer experience.
✨Tip Number 3
Demonstrate your leadership potential by discussing any experiences where you took initiative or led a team, even if it was informal. This will show that you have the qualities needed for the Key Lead position.
✨Tip Number 4
Be prepared to discuss your availability and flexibility, especially regarding weekend and holiday shifts. Showing that you can adapt to the store's needs will make you a more attractive candidate.
We think you need these skills to ace Hollister - Key Lead, Regent Street, London
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Key Lead position. Highlight the key responsibilities and qualifications that Hollister is looking for, such as customer focus, communication skills, and retail experience.
Tailor Your CV: Customize your CV to reflect your relevant experience in retail and any leadership roles you've held. Emphasize your ability to enhance customer experience and your understanding of fashion trends, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your skills in team leadership and sales performance.
Highlight Availability: Since the job requires flexibility with scheduling, make sure to clearly state your availability in your application. Mention your willingness to work weekends and during peak times, as this shows your commitment to the role.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Customer Experience
As a Key Lead, your role revolves around ensuring a quality in-store experience. Be prepared to share examples of how you've enhanced customer satisfaction in previous roles. Highlight your proactive thinking and ability to adapt to different customer needs.
✨Demonstrate Your Team Leadership Skills
Even though supervisory experience isn't required, showcasing your ability to guide and coach others is crucial. Discuss any experiences where you've taken the lead in a team setting, emphasizing your communication and interpersonal skills.
✨Familiarize Yourself with the Brand
Hollister values brand awareness and product knowledge. Research the brand's history, values, and current fashion trends. Being able to discuss how you align with their culture will set you apart from other candidates.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and stress tolerance. Think of scenarios where you've had to multi-task or handle difficult situations in retail. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
