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- Tasks: Lead a team, manage helpdesk operations, and ensure excellent customer service.
- Company: Join TXM Recruit, an award-winning organisation focused on customer satisfaction.
- Benefits: Enjoy a competitive pay rate of £16.00 per hour and a temp to perm contract.
- Why this job: Be part of a friendly, fast-paced team making a real impact in service delivery.
- Qualifications: Experience in helpdesk roles and team leadership is essential; facilities management background preferred.
- Other info: Located in Bevis Marks, London, with a commitment to equal opportunities.
The predicted salary is between 34000 - 48000 £ per year.
TXM Recruit is partnering with an award-winning organization that prioritises customer satisfaction. They are expanding and seeking a Helpdesk Team Leader to join their team located in Bevis Marks, London, on a temp to perm basis.
Your duties will include:
- Bridging the communication gap between operations and helpdesk.
- Ensuring all administrative duties are completed accurately and promptly.
- Delivering excellent customer service.
- Managing work orders through Planon and SharePoint systems to meet SLA’s and KPI’s.
Role Requirements:
- Providing a link between the Operations and Helpdesk teams, acting as the main point of contact for all PPM task-related issues.
- Managing a team of helpdesk operatives.
- Setting SLA, KPIs, and targets for the team to achieve.
- Performing general team leadership and management duties.
- Coordinating all PPM compliance-related tasks.
- Aligning in-house and subcontractor activities for PPM delivery, including report collation and corrective actions.
- Proactively managing escalated issues professionally and promptly.
- Providing customer feedback to internal teams.
- Holding weekly meetings with the client to update on statutory PPM and remedial activities.
Knowledge and Skills:
- Previous experience in a helpdesk operative or similar role.
- Experience in leading or managing a team.
- Preferably from a Facilities Management, Rail, or similar background.
- Excellent customer service skills.
- Strong work ethic and positive, professional attitude.
- Strong knowledge of Planon or similar CAFM systems.
Job Details:
- Hours: Monday to Friday, 8 am to 5 pm.
- Pay rate: £16.00 per hour (£34,000 per year).
- Location: Bevis Marks, London.
- Contract: Temp to Perm (initial 12 weeks).
This is a fantastic opportunity to join a friendly, fast-paced team delivering essential services. TXM Recruit is an equal opportunities employer. We are committed to providing reasonable adjustments during the application process for candidates with disabilities or long-term health conditions.
Helpdesk Team Leader employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Team Leader
✨Tip Number 1
Familiarise yourself with Planon and SharePoint systems, as these are crucial for the role. Consider taking a short online course or tutorial to boost your confidence and demonstrate your commitment to mastering these tools.
✨Tip Number 2
Highlight your leadership experience in previous roles. Prepare specific examples of how you've successfully managed teams, set targets, and improved performance metrics to showcase your ability to lead the Helpdesk Operatives effectively.
✨Tip Number 3
Research the company’s values and customer service philosophy. Be ready to discuss how your approach aligns with their commitment to customer satisfaction during any interviews or discussions.
✨Tip Number 4
Network with professionals in the Facilities Management or Rail sectors. Engaging with industry contacts can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Helpdesk Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in helpdesk operations and team leadership. Use specific examples that demonstrate your ability to manage a team and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Helpdesk Team Leader role. Emphasise your experience with Planon or similar systems, and how you can bridge communication between operations and helpdesk teams.
Showcase Your Leadership Skills: In your application, provide examples of how you've successfully led a team in the past. Discuss any targets you set and how you motivated your team to achieve them, as this is crucial for the role.
Highlight Customer Service Experience: Since customer satisfaction is a priority for the company, make sure to include any relevant experiences where you provided exceptional customer service. This will show that you align with their values.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Leadership Experience
Be prepared to discuss your previous experience in leading a team of Helpdesk Operatives. Highlight specific examples where you successfully managed a team, set targets, and achieved KPIs.
✨Demonstrate Customer Service Skills
Since the role prioritises customer satisfaction, be ready to share instances where you provided excellent customer service. Discuss how you handled difficult situations and ensured customer needs were met.
✨Familiarise Yourself with Relevant Systems
Make sure you have a good understanding of Planon and SharePoint systems. If possible, mention any experience you have with these or similar CAFM systems during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage escalated issues. Think of scenarios from your past experiences where you effectively resolved conflicts or improved processes.
