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- Tasks: Lead and develop the Customer Service team while optimising processes for better service quality.
- Company: Join Original Body AG, a Swiss company transforming lives through biomechanical online coaching for chronic pain.
- Benefits: Enjoy a supportive work culture, opportunities for growth, and the chance to make a real impact.
- Why this job: Be part of a mission that changes lives and helps people regain their health and happiness.
- Qualifications: Experience in team leadership, data-driven process optimisation, and excellent communication skills required.
- Other info: This role offers a unique opportunity to shape customer experiences and drive meaningful change.
The predicted salary is between 48000 - 84000 £ per year.
Wir sind die Original Body AG – ein Schweizer Unternehmen, das biomechanisch basiertes Online-Coaching für Menschen mit chronischen Schmerzen anbietet. Unser Ziel ist es, durch hochwertige Programme und ein skalierbares Geschäftsmodell möglichst viele Menschen zu erreichen und sie bei der Verbesserung ihrer Lebensqualität zu unterstützen.
Warum es diese Rolle gibt: Um unser Wachstum nachhaltig zu gestalten, benötigen wir eine Führungspersönlichkeit, die unseren Bereich Customer Services & Quality strategisch aufbaut. Wir suchen jemanden, der Prozesse skaliert, Teams weiterentwickelt und datengetrieben die Servicequalität optimiert.
Deine Aufgaben & Verantwortlichkeiten:
- Aufbau & Führung des Customer-Service-Teams, inklusive Entwicklung einer nachhaltigen Struktur und Skalierung der Abteilung.
- Prozessoptimierung & Qualitätsmanagement, um unsere Service- und Delivery-Prozesse effizient und kundenorientiert zu gestalten.
- Datenbasierte Analyse & Steuerung des gesamten Kundenlebenszyklus, um Abbruchraten zu senken und langfristige Erfolge sicherzustellen.
- Strategische Zusammenarbeit mit dem Head of Coaching, um Trainingsinhalte und Support-Prozesse optimal aufeinander abzustimmen.
- Identifikation und Implementierung effizienter Tools & Methoden, um Kundenergebnisse messbar zu verbessern.
Was du wahrscheinlich gut kannst, wenn du hier erfolgreich bist:
- Führung & Teamentwicklung: Du hast Erfahrung im Aufbau und der Führung eines Teams und schaffst eine starke, serviceorientierte Kultur.
- Datengetriebene Prozessoptimierung: Du kannst Prozesse analytisch durchleuchten und effizienter gestalten.
- Strategische Denkweise & Skalierungskompetenz: Du weißt, wie man Strukturen aufbaut, die mit dem Wachstum des Unternehmens mitwachsen.
- Service- & Kundenfokus: Du verstehst Kundenbedürfnisse und kannst sie in verlässliche, standardisierte Abläufe übersetzen.
- Exzellente Kommunikations- & Kooperationsfähigkeiten: Du arbeitest eng mit internen und externen Stakeholdern zusammen und kannst komplexe Themen klar vermitteln.
Über uns: Unsere Kunden erleben durch unsere Arbeit eine 180-Grad-Wendung in ihrem Leben. Egal auf welche Stelle Du Dich bei uns bewirbst: Hier machst Du einen Unterschied.
Head of Customer Success employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success
✨Tip Number 1
Familiarise yourself with our mission and values. Understanding how we help people with chronic pain can give you a strong foundation to discuss how your experience aligns with our goals during interviews.
✨Tip Number 2
Network with professionals in the customer success field, especially those who have experience in health or wellness sectors. Engaging with them can provide insights into industry trends and expectations that may be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and optimised processes in previous roles. Highlighting your data-driven approach will resonate well with our focus on improving service quality.
✨Tip Number 4
Research effective tools and methods used in customer success management. Being able to suggest innovative solutions during your interview can demonstrate your proactive mindset and strategic thinking.
We think you need these skills to ace Head of Customer Success
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Customer Success position. Tailor your application to highlight your experience in team leadership, process optimisation, and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that involved building and leading teams, as well as any data-driven decision-making experiences. Use specific examples to demonstrate how you've successfully improved service quality in past positions.
Showcase Your Strategic Thinking: The company is looking for someone with a strategic mindset. In your application, discuss how you've previously developed scalable structures or processes that align with business growth. This will show that you can think ahead and plan for the future.
Communicate Effectively: Given the importance of communication in this role, ensure your application is clear and concise. Use straightforward language and avoid jargon. Make sure to convey your ability to collaborate with various stakeholders effectively.
How to prepare for a job interview at TN United Kingdom
✨Understand the Company’s Mission
Before the interview, take some time to research the company's mission and values. Understanding how they aim to improve the quality of life for their customers will help you align your answers with their goals during the interview.
✨Showcase Leadership Experience
As a Head of Customer Success, demonstrating your leadership skills is crucial. Prepare examples from your past experiences where you successfully built and led teams, focusing on how you fostered a service-oriented culture.
✨Emphasise Data-Driven Decision Making
Since the role involves data-driven process optimisation, be ready to discuss specific instances where you used data analysis to improve customer service or operational efficiency. Highlight any tools or methods you implemented that led to measurable improvements.
✨Prepare for Strategic Discussions
The position requires strategic thinking and collaboration with other departments. Be prepared to discuss how you would approach aligning customer service processes with coaching content, and think about potential challenges and solutions in this area.
