Head of Client Housing Technical Services

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Head of Client Housing Technical Services, Swindon

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Client:

CRA GROUP RECRUITMENT AND PAYROLL LTD

Location:

Swindon, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

4e1beb3aa621

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

16 weeks contract with local authority

As the Head of Service, you will lead a professional team of asset management and client surveyors, providing technical support and client direction in relation to the Council\’s housing stock. You will oversee the delivery of housing repairs, capital investment, and asset management services, ensuring compliance with the Asset Management Plan and meeting housing improvement targets.

Key Responsibilities

• Lead the Client team in ensuring the housing asset management plan, stock condition, and annual client housing service delivery plan are up to date and aligned with the Council\’s objectives.
• Ensure compliance with health and safety regulations, building regulations, and other necessary requirements.
• Set and monitor key performance indicators for housing day-to-day capital works programs and compliance objectives.
• Develop and lead a performance and quality assurance framework for the housing client function service.
• Research and guide external funding opportunities to support improved service objectives.
• Lead specific housing client project work related to the Council\’s investment priorities.
• Promote a culture of professionalism among Technical Client Housing staff and contribute to staff learning and development.
• Act as the principal point of contact for the Housing Regulator in all aspects of housing client technical services.

Supplementary Responsibilities

• Negotiate client priorities across appropriate delivery teams.
• Manage formal responses to Members of Parliament, Members of the Council, and the public within set targets.
• Recruit, motivate, and develop staff within the Client team to meet the service and Council\’s objectives.
• Represent the Housing Client Technical Service at a strategic level at formal meetings relating to client service performance and objectives.

Requirements

Requirements:

• Substantial experience in a senior head of service role within a housing organization, preferably within a Local Authority environment.
• Significant experience in managing complex budgets and knowledge of the HRA Business Plan Process.
• Deep expertise in social housing policy issues, regulation, and compliance.
• Strong influencing skills and the ability to drive innovation and change.

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