Guest Experience Specialist

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Guest Experience Specialist, Moreton-in-Marsh

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Client:

Barons Eden – Head Office

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

367fe4d7c69b

Job Views:

3

Posted:

27.05.2025

Expiry Date:

11.07.2025

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Job Description:

Guest Experience Specialist

Plus: Monthly performance-based commission
Full Time | Permanent

About Us:

At Barons Eden , we are a collection of award-winning spa and hotel destinations , committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.

About the Role:

As a Guest Experience Specialist , you\’ll be the friendly voice and helpful hand behind our guest communications. Handlingenquiries via phone, email, and live chat, you\’ll support guests with everything from booking confirmations and treatment schedules to dining arrangements and gift vouchers. You\’ll also work closely with internal teams to make sure every guest interaction reflects the high standards and values of Barons Eden.

What We Offer

• Monthly performance based commission
• Celebrate your work anniversaries with aComplimentary Spa Dayat Hoar Cross Hall or Eden Hall.
• Coffee and snacks from our kitchen.
• Access to anEmployee Assistance Program.
• Free parkingon-site.
• Discounts onovernight stays and spa daysfor you and your guests.
• Discounts on food, drink and retailacross our venues.
• Comprehensiveinduction and trainingprogram.

Key Responsibilities

• Deliver exceptional service through phone, email, and live chat communications
• Manage guest queries regarding bookings, spa treatments, dining, and more
• Ensure all guest information is accurate, complete, and up to date
• Process online and third-party bookings with precision
• Log and escalate guest complaints appropriately and professionally
• Maintain high service standards while meeting daily and monthly performance targets
• Support internal bookings for staff, contractors, and issue resolutions
• Collaborate with colleagues across the Guest Experience and Central Reservations teams

What We\’re Looking For

• A strong communicator with a warm and professional manner
• Experience in a customer service or reservations environment (hospitality a plus)
• Excellent organisational skills and attention to detail
• Ability to multitask and stay calm under pressure
• A proactive, problem-solving mindset with a team-first attitude

Additional Information

• Full-time role:40 hours per week.
• Location:Based at Head Office, Moreton-in-Marsh

People say you can’t choose your family, well we choose you to be part of ours.

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