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For Companies At a Glance
- Tasks: Create memorable experiences for guests through various services during their stay.
- Company: Join the vibrant team at Aloft London Excel, part of Marriott International.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a fun, inclusive culture that values your contributions and creativity.
- Qualifications: No prior experience needed; just bring your enthusiasm and a high school diploma.
- Other info: Must be able to lift up to 50 pounds and navigate various spaces.
The predicted salary is between 24000 - 36000 £ per year.
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
- Education: High school diploma or equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Guest Experience Expert - Aloft London Excel employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Expert - Aloft London Excel
✨Tip Number 1
Familiarise yourself with the Aloft brand and its unique offerings. Understanding their approach to guest experience will help you align your answers during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Aloft London Excel. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to showcase your customer service skills through role-playing scenarios. Being able to demonstrate how you would handle various guest situations can set you apart from other candidates.
✨Tip Number 4
Visit the hotel if possible and observe the staff in action. This will not only give you a feel for the environment but also allow you to mention specific observations during your interview, showing your genuine interest in the position.
We think you need these skills to ace Guest Experience Expert - Aloft London Excel
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Guest Experience Expert does. Highlight your ability to create memorable experiences and your proactive approach to guest services in your application.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the responsibilities of the role. Emphasise any customer service experience, even if it's not directly related to hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing excellent guest experiences. Use specific examples from your past experiences to illustrate your points.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing excellent guest experiences. Share any personal stories or examples where you went above and beyond to help someone, as this will demonstrate your commitment to the role.
✨Know the Local Area
Familiarise yourself with the local attractions and amenities around Aloft London Excel. Being able to recommend places to guests will show that you are proactive and knowledgeable, which is key for a Guest Experience Expert.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled difficult situations in the past. Whether it was resolving a guest complaint or managing unexpected challenges, showcasing your problem-solving abilities will highlight your suitability for the role.
✨Dress Professionally and Be Personable
First impressions matter! Dress smartly and maintain a friendly demeanour throughout the interview. This reflects the professional appearance expected in the hospitality industry and sets a positive tone for your potential future interactions with guests.
