Group Head of Infrastructure Operations, West Midlands

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Group Head of Infrastructure Operations, West Midlands

Client:

OSB Group

Location:

West Midlands, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b343abf5b85e

Job Views:

87

Posted:

03.03.2025

Job Description:

About the team

The Infrastructure Operations team is comprised of Server & Systems, Virtualisation & Storage, Citrix & SharePoint/Web Services – all of which are vital in the continued operation of the Bank!

The Group Head of Infrastructure Operations will directly manage these teams, ensuring each respective area is meeting group service levels to maintain standards.

Assisting the Group Head of Technology Services, you will contribute to the development of quality assurance and improvement and implement a total quality management framework. Playing a core role within the direction and positive functioning of the company, both in a strategic and day-to-day capacity.

This role will be based in Chatham or Wolverhampton and will involve travel across all of our sites.

About Us

The OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly owned subsidiary OSBIndia.

Our philosophy:

Before you read on, we’d like you to know that we’re committed to diversity and hope that our employee base reflects the diverse nature of our society.

What you will be doing

Your responsibilities will include:

• Implementing solutions to challenges and problems
• Develop and improve infrastructure plans, services, policies, procedures and processes
• Identify and take action to mitigate risk, ensuring effective controls are in place
• Driving redress to increase the effectiveness of our services; identify and implement continuous improvement
• Contribute to the design and delivery of a quality improvement framework by analysing and interpreting data
• Support the delivery of a wellbeing framework for employees and contribute to the overall development of staff
• Oversee timing, resources, scheduling and staffing to effectively meet high demand and keep customer experience smooth and timely
• Take a hands-on role where necessary, particularly on project management work, IT budget forecasting, DR Tests
• Nurturing teams of highly technical professional specialists during change/release management
• Operationalising, implementing, and developing the Groups IT Operations Strategy to provide direction to teams
• Assist in analysis, planning and oversight of all elements of the Group’s Infrastructure Operations
• Collaborating with key stakeholders across the globe to build and maintain infrastructure systems which are effectively managed & implemented
• Translating organisational direction into specific team and individual job expectations through effective coaching, performance management and monitoring
• Ensure that you and your team fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do
• Ensure that you and your team fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed
• Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations
• Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment
• As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function
• Act as the Relationship Owner and primary business contact for the vendor(s) assigned to you. Responsible for meeting the day to day requirements outlined in the Vendor Management & Outsourcing Policy and the Relationship Owner Operating Standards, including completing assigned training, providing a risk assessment related to the vendor(s), monitoring service performance and ensuring adherence to the Group’s Information Security requirements

In return for your commitment:

We offer a base salary dependent on experience from £80,000 – 90,000 and a competitive benefits package including:

• Discretionary annual bonus opportunity of up to 25%
• 30 days annual leave plus bank holidays
• Access to Private Medical Insurance and Medical Cash Plan
• Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13-week period.
• Paternity Leave – 4 weeks of paid leave to be taken within 8 weeks of childbirth.
• Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.

Could you be the one?

We are looking for talented individuals who have the experience/knowledge and qualifications set out below:

• Extensive experience of service desk/desktop or specialised IT Operational support experience or similar role
• Extensive experience in people management including recruiting talent, managing performance and training and mentoring staff
• Extensive experience coordinating installations, upgrades, and maintenance of day-to-day operations
• Extensive experience working knowledge and understanding of Continual service improvement lifecycle
• Extensive experience nurturing service delivery around applications, Cloud, websites etc in a multi-office global environment

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next

If this sounds like you, please apply now!

If shortlisted from your initial application we operate a personalised recruitment process.

Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.

We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

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