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Holiday: 28 days holiday, enhanced after 5 years of service.
But there’s more…
- Free meals on duty.
- Uniform offered and dry cleaned.
- Free on-site parking is available whilst on duty.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us:
With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.
A bit about what you will do:
The position would be required to provide a seamless service of communication between clients, events and reservations, ensuring all requests are actioned with immediate effect and all rooming lists are entered accurately and effectively in a timely manner.
To accept, process & manage group reservations to ensure maximum occupancy and accuracy ensuring that all possible information is recorded, i.e. address, guarantee, method of payment, time of arrival and any additional information.
- Assist with the taking and processing of reservations when business demands.
- Welcome, greet and register conference organisers and candidates.
- To attain the weekly function sheet from events ensuring that all details are communicated to the rest of the team.
- Ensure exemplary levels of guest service are consistently maintained.
- To hold and carry out handover with late/early shift.
- Ensure all guest and colleague queries or requests are handled in a polite, efficient and courteous manner.
- Adhere to all company credit policies to ensure that all revenue expected will be received.
More about you:
- Hotel experience preferred in Reservation or Front Office.
Grow with us:
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
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Contact Detail:
TN United Kingdom Recruiting Team