Genesys CloudCX ChatBot Developer

Job Title: Genesys CloudCX Chatbot Developer

Location: Bristol, UK / London, UK

Mode: Hybrid (2 days from Office Mandatory)

Employment Type: FTE

Job Details

As a Genesys CloudCX Chatbot Developer, you\’ll be responsible for designing, developing, and deploying intelligent chatbots on the Genesys CloudCX platform. Your expertise will drive personalized and efficient customer interactions, enhancing satisfaction and loyalty.

Key Responsibilities

1. Design, develop, and deploy chatbots using the Genesys CloudCX platform to automate customer interactions across multiple channels.
2. Collaborate with cross-functional teams to understand business requirements and design chatbot workflows that meet customer needs.
3. Implement natural language processing (NLP) capabilities to enable conversational interactions and enhance user experience.
4. Integrate chatbots with backend systems, APIs, and third-party services to provide seamless end-to-end solutions.
5. Continuously optimize chatbot performance and functionality based on user feedback and analytics insights.

Desired Skills and Experience

1. Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies.
2. Strong understanding of NLP techniques, including intent recognition, entity extraction, and dialogue management.
3. Experience integrating chatbots with backend systems, APIs, and databases.
4. Excellent problem-solving skills and the ability to work effectively in a fast-paced, collaborative environment.

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