General Manager, Central London

Job Description

General Manager – Luxury Amenities

Location: Albert Embankment, Central London

Salary: £38,000 per year

Full-time, Permanent

About the Role

We are recruiting on behalf of a prestigious luxury residential development in Central London for a General Manager to oversee the private amenities and resident experience. This is a fantastic opportunity for an experienced hospitality or leisure professional to lead a high-end team and deliver an exceptional 5-star service.

As General Manager, you will be responsible for the overall operation of the development’s private facilities, ensuring a seamless and exclusive experience for residents and their guests. This role is ideal for a dynamic, service-driven leader with experience in luxury hospitality, leisure, or spa management.

Key Responsibilities:

Operations & Service Excellence

1. Oversee the daily management of private amenities, ensuring a world-class resident experience.
2. Lead, coach, and inspire a team to deliver exceptional service.
3. Ensure all health & safety and compliance regulations are met.
4. Maintain immaculate presentation of all facilities.

Resident & Client Engagement

1. Act as the main point of contact for residents regarding amenities.
2. Deliver high-quality resident inductions and customer service.
3. Drive promotional activities to enhance resident engagement and increase usage of facilities.
4. Handle feedback and complaints professionally, implementing improvements where needed.

Business & Financial Management

1. Monitor stock control and procurement.
2. Oversee the booking calendar for events and amenities.
3. Develop and publish promotions to maximise engagement.
4. Write monthly management reports and attend client meetings.

What We’re Looking For:

1. Minimum 2 years’ experience as a Manager within a luxury hospitality, spa, or leisure setting.
2. Strong leadership skills with a hands-on approach.
3. Passion for delivering a premium, customer-focused experience.
4. Ability to manage multiple priorities and drive business results.
5. Excellent organisational and communication skills.

Perks & Benefits:

1. Competitive salary
2. Career development opportunities, including NVQ training.
3. Bike to Work Scheme for eco-friendly commuting.
4. Full uniform provided for a professional presentation.

Schedule:

1. Day shifts
2. Monday to Friday with some weekend availability

How to Apply:

If you have a background in luxury hospitality, spa, or leisure management and are looking for a new challenge in a high-end residential setting, we’d love to hear from you!

Apply today to take the next step in your career.

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