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- Tasks: Lead the Front Office team to deliver five-star service and memorable guest experiences.
- Company: Join the Royal Lancaster London, a vibrant hotel known for its positive atmosphere and growth opportunities.
- Benefits: Enjoy perks like 50% restaurant discounts, complimentary stays, and access to private medical insurance.
- Why this job: Be part of a fun, diverse community that values personal development and career growth.
- Qualifications: One year of Front Office experience in a hotel is required; five-star experience preferred.
- Other info: Immediate start available; must be legally eligible to work in the UK.
The predicted salary is between 28800 - 43200 £ per year.
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Front Office Supervisor at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Front Office Supervisor are:
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Front Office Supervisor to join our Front Office team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Front Office Supervisor, your main duties and expectations for the role will include:
- A minimum of one year of Front Office experience in a hotel environment (five-star experience preferred).
- Confidently use various computer systems such as OperaCloud, KnowCross.
- Up-sell room types at every available opportunity to achieve the departmental up-selling goal.
- To train, support and review the Guest Service Agents to achieve the personal and departmental goals.
- Conduct Quality Checks to ensure Guest Service Agents consistently adhere to the prescribed service standards.
- To monitor the appearance, conduct, guest relation skills and punctuality of Reception staff in order that the required departmental standards are met.
You will be required to work 40 hours per week, on a shift rota.
All applicants must be legally eligible to work in the UK. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Front Office Supervisor employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with the specific computer systems mentioned in the job description, like OperaCloud and KnowCross. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your passion for customer service during any interactions you have with the team or during interviews. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns perfectly with the hotel's focus on delivering five-star service.
✨Tip Number 3
Research the Royal Lancaster London and its values before your interview. Understanding their commitment to personal development and community will help you articulate how you can contribute positively to their team culture.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your application and interview.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office roles, especially in a hotel environment. Emphasise any five-star experience and familiarity with systems like OperaCloud and KnowCross.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable experiences for guests. Mention specific examples of how you've contributed to a positive team environment in previous roles.
Highlight Your Skills: In your application, clearly outline your skills related to training and supporting team members, conducting quality checks, and up-selling. These are key responsibilities for the Front Office Supervisor role.
Show Enthusiasm: Convey your enthusiasm for the role and the company culture in your application. Mention how you align with their values of positivity and community, and express your eagerness to contribute to their award-winning team.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Familiarise Yourself with the Company
Research the Royal Lancaster London and its values. Understanding their commitment to personal development and community will help you align your answers with what they are looking for in a Front Office Supervisor.
✨Demonstrate Leadership Skills
As a Front Office Supervisor, you'll be expected to lead a team. Prepare to discuss your experience in training and supporting staff, and provide examples of how you've successfully managed a team in a fast-paced environment.
✨Prepare for Technical Questions
Since the role requires using various computer systems like OperaCloud and KnowCross, be ready to discuss your technical skills. If you have experience with these systems, share specific instances where you used them effectively.
