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- Tasks: Drive profitability and customer engagement in a dynamic foreign exchange bureau.
- Company: Join Hays Travel, a leading name in the travel industry with a focus on exceptional service.
- Benefits: Enjoy competitive pay, unlimited bonuses, and flexible hours in a seasonal role.
- Why this job: Be part of a vibrant team, enhance your skills, and make a real impact in customer experiences.
- Qualifications: No specific qualifications required, just a passion for travel and great customer service skills.
- Other info: This is a temporary position, perfect for students looking to gain experience.
The predicted salary is between 28800 - 43200 £ per year.
Competitive salary with unlimited bonus potential. This is a temporary seasonal position, hours available.
In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving given targets & KPI’s. Working as part of a team, you will drive business through social media, events, and maintaining relationships with existing customers. Our customers are at the forefront of everything we do, so exceptional customer service experience is required.
Key Responsibilities:
- Ensuring profitability of foreign exchange bureau
- Achieving given foreign exchange targets, including set KPI’s
- Converting Hays Travel customers to purchase
- Maximising individual and team sales of foreign exchange
- Providing exceptional customer service at all times
- Assisting with the day-to-day operation of the bureau
- Increasing exposure of bureau and developing new business leads
- Using social media to promote offers, generate customer engagement, and sales leads
- Maximising all opportunities by following foreign exchange sales structure
- Monitoring local competition and managing rates and margins effectively on a daily basis
- Monitoring stock levels of foreign currency and ensuring that minimum quantities are maintained
- Accurate cash reconciliation and banking
- Responsible for minimising risk and mitigating errors
- Playing an active role in the day-to-day operation of the branch and supporting Travel colleagues with administrative duties
- Responsibility for security of the bureau
- Willingness to participate in training appropriate to own development
- Adhering to company policies and procedures
- Undertaking any other duties that may fall into the job criteria
- Conforming with all company policies and procedures, including health and safety
- Treating all employees, customers, and suppliers with dignity and respect
Competencies:
- Good accuracy and numerical skills
- Excellent administration and organisational skills
- Effective communication, service, and customer service experience
Experience:
- Passionate about travel and tourism
- Problem solving
- Team player
- Good organisational and time-management skills
Foreign Exchange Consultant (Seasonal) - Bromley employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Foreign Exchange Consultant (Seasonal) - Bromley
✨Tip Number 1
Familiarise yourself with the latest trends in foreign exchange and travel. This knowledge will not only help you during interviews but also demonstrate your passion for the industry, which is crucial for a role like this.
✨Tip Number 2
Engage with Hays Travel on social media platforms. By following them and interacting with their posts, you can gain insights into their company culture and values, which can be beneficial when discussing how you align with their goals.
✨Tip Number 3
Network with current or former employees of Hays Travel. They can provide valuable information about the role and the company, and may even refer you internally, increasing your chances of landing the job.
✨Tip Number 4
Prepare to showcase your customer service skills through role-play scenarios. Since exceptional customer service is a key requirement, being able to demonstrate your approach to handling various customer situations can set you apart from other candidates.
We think you need these skills to ace Foreign Exchange Consultant (Seasonal) - Bromley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in the travel or foreign exchange sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and tourism. Mention specific examples of how you've provided exceptional customer service in previous roles and how you can contribute to the profitability of the bureau.
Highlight Relevant Skills: Emphasise your numerical skills and attention to detail, as these are crucial for cash reconciliation and managing foreign currency stock levels. Provide examples of how you've successfully managed similar tasks in the past.
Showcase Teamwork and Communication: Since this role requires working as part of a team, include examples of successful collaboration in your application. Highlight your effective communication skills and how they have helped you build relationships with customers and colleagues.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Customer Service Skills
Since exceptional customer service is a key requirement for this role, be prepared to share specific examples of how you've provided outstanding service in the past. Highlight any experiences where you went above and beyond to meet customer needs.
✨Demonstrate Your Knowledge of Foreign Exchange
Familiarise yourself with the basics of foreign exchange and current market trends. Being able to discuss these topics confidently will show your passion for the industry and your readiness to contribute to the bureau's profitability.
✨Prepare for Teamwork Questions
As this role involves working as part of a team, think of examples that demonstrate your ability to collaborate effectively. Be ready to discuss how you've contributed to team success in previous roles or projects.
✨Utilise Social Media Knowledge
Since driving business through social media is part of the job, be prepared to talk about your experience with social media marketing. Share any strategies you've used to engage customers and generate leads, as this will show your proactive approach.
