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- Tasks: Manage foreign exchange operations and provide top-notch customer service.
- Company: Join Hays Travel, a leader in the travel industry with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary with unlimited bonus potential and flexible work options.
- Why this job: Be part of a dynamic team, drive business through social media, and make customers feel valued.
- Qualifications: Must have strong numerical skills, excellent communication, and a passion for travel.
- Other info: This is a permanent role with opportunities for temporary seasonal positions.
The predicted salary is between 30000 - 42000 £ per year.
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Client:
Hays Travel
Location:
Hertfordshire, United Kingdom
Job Category:
Consulting
EU work permit required:
Yes
Job Reference:
c6f4b8e71d46
Job Views:
7
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Competitive salary with unlimited bonus potential
This is a Permanent role and we also have availability for temporary seasonal positions.
In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving given targets & KPI’s. Working as part of a team, you will drive business through social media, events and maintaining relationships with existing customers.
Our customers are at the forefront of everything we do, so exceptional customer service experience is required.
What will be your key responsibilities?
- Ensuring profitability of foreign exchange bureau
- Achieving given foreign exchange targets, including set KPI’s
- Converting Hays Travel customers to purchase
- Maximising individual and team sales of foreign exchange
- Providing exceptional customer service at all times
- Assisting with the day-to-day operation of the bureau
- Increasing exposure of bureau and developing new business leads
- Using social media to promote offers, generate customer engagement and sales leads
- Maximising all opportunities by following foreign exchange sales structure
- Monitoring local competition and managing rates and margins effectively on a daily basis
- Monitoring stock levels of foreign currency and ensuring that minimum quantities are maintained
- Accurate cash reconciliation and banking
- Responsible for minimising risk and mitigating errors
- Play an active role in the day-to-day operation of the branch and supporting Travel colleagues with administrative duties
- Responsibility for security of the bureau
- Willingness to participate in training appropriate to own development
- Adhering to company policies and procedures
- To undertake any other duties that may fall into the job criteria
- To conform with all company policies and procedures, including health and safety
- To treat all employees, customers and suppliers with dignity and respect
- This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
What competencies we are looking for?
- Good accuracy and numerical skills
- Excellent administration and organisational skills
- Effective communication service and customer service experience
What experience we are looking for?
- Passionate about travel and tourism
- Problem solving
- Team player
- Good organisational and time-management skills
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Foreign Exchange Consultant - Rickmansworth employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Foreign Exchange Consultant - Rickmansworth
✨Tip Number 1
Familiarize yourself with the latest trends in foreign exchange and travel. This knowledge will not only help you during interviews but also demonstrate your passion for the industry, which is crucial for a role that emphasizes customer service.
✨Tip Number 2
Leverage social media to showcase your expertise in foreign exchange. Share relevant articles, tips, or insights that can engage potential customers and highlight your ability to drive business through these platforms.
✨Tip Number 3
Network with professionals in the travel and foreign exchange sectors. Attend local events or join online forums to connect with others in the field, which can lead to valuable referrals and insights about the job market.
✨Tip Number 4
Prepare to discuss specific examples of how you've provided exceptional customer service in past roles. Being able to articulate your experiences will set you apart and align with the company's focus on customer satisfaction.
We think you need these skills to ace Foreign Exchange Consultant - Rickmansworth
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Foreign Exchange Consultant position. Make sure you understand the key responsibilities and competencies required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, sales, or the travel industry. Use specific examples that demonstrate your ability to meet targets and provide exceptional service.
Showcase Your Skills: Make sure to highlight your numerical skills, organizational abilities, and effective communication in your application. These are crucial for the role, so provide concrete examples of how you've used these skills in past positions.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your passion for travel and tourism. Mention why you want to work with Hays Travel and how you can contribute to their success in the foreign exchange bureau.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel and tourism during the interview. Share personal experiences or stories that highlight your passion, as this role requires a genuine interest in the industry.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight specific situations where you went above and beyond to make a customer feel valued, as this is crucial for the position.
✨Be Ready to Discuss KPIs
Understand the key performance indicators (KPIs) relevant to the foreign exchange bureau. Be prepared to discuss how you have met or exceeded targets in past roles, showcasing your ability to drive sales and profitability.
✨Familiarize Yourself with Social Media Strategies
Since the role involves using social media to promote offers and engage customers, be ready to discuss your experience with social media marketing. Share any successful campaigns or strategies you've implemented in the past.
