Foreign Exchange Consultant - Hanley

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Foreign Exchange Consultant – Hanley, Stoke-on-Trent

Client: Hays Travel

Location: Stoke-on-Trent, United Kingdom

Job Category: Consulting

EU work permit required: Yes

Job Reference: 5bee68e71cca

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Competitive salary with unlimited bonus potential

In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving given targets & KPIs. Working as part of a team, you will drive business through social media, events, and maintaining relationships with existing customers.

Our customers are at the forefront of everything we do, so exceptional customer service experience is required.

Key Responsibilities:

• Ensuring profitability of foreign exchange bureau
• Achieving foreign exchange targets, including KPIs
• Converting Hays Travel customers to purchase
• Maximising individual and team sales of foreign exchange
• Providing exceptional customer service at all times
• Assisting with the day-to-day operation of the bureau
• Increasing exposure of bureau and developing new business leads
• Using social media to promote offers, generate customer engagement and sales leads
• Following foreign exchange sales structure to maximise opportunities
• Monitoring local competition and managing rates and margins effectively daily
• Monitoring stock levels of foreign currency and maintaining minimum quantities
• Performing accurate cash reconciliation and banking
• Minimising risk and mitigating errors
• Supporting the day-to-day operation of the branch and administrative duties
• Ensuring security of the bureau
• Participating in training for personal development
• Adhering to company policies and procedures
• Undertaking other duties as required
• Conforming to health and safety policies
• Treating all employees, customers, and suppliers with dignity and respect

Desired Competencies:

• Good accuracy and numerical skills
• Excellent administration and organisational skills
• Effective communication and customer service skills

Desired Experience:

• Passionate about travel and tourism
• Problem-solving skills
• Team player
• Good organisational and time-management skills

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