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- Tasks: Generate forecasts and determine staffing needs for a dynamic workforce planning team.
- Company: Join a leading social network focused on innovative logistics solutions.
- Benefits: Enjoy flexible working options and a collaborative team culture.
- Why this job: Be part of a fast-paced environment where your analytical skills can make a real impact.
- Qualifications: Experience in forecasting and strong analytical skills are essential.
- Other info: Opportunity to work with cutting-edge Workforce Management systems.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for your next career move within forecasting? As a Forecast Analyst within the Workforce Planning team, you will be tasked with generating short, medium, and long-term forecasts, as well as determining Average Handle Time (AHT) and staffing needs for the business. Your role will involve ensuring business objectives are achieved through the proficient management of forecasting models, cooperative planning, and effective communication. In a constantly evolving environment, your adaptability to change and proactive approach in daily tasks will be crucial.
Job Responsibilities:
- Perform Daily/Weekly/Monthly and half-hourly forecasting for contact volumes across multiple channels and contact types determining staffing requirements based on historical trends and business growth objectives.
- Account for growth, changes in customer behaviours and taking into consideration seasonal variations and trends ensuring impacts to the business are captured, analysed and recommendations of staffing are delivered in a timely manner.
- Establish a statistical baseline forecast for all departments and provides clear communication of the forecasted workload, changes, assumptions, inputs to relevant stakeholders.
- Maintaining the intraday patterns on WFM platform.
- Work together with the other members of the Planning team to ensure understanding/requirements with our scheduling/Real time teams.
- Perform ad hoc duties as assigned.
Required qualifications, capabilities, and skills:
- Experience in long/short Term forecasting within a workforce planning environment.
- Understanding of long/short term forecasting within Call/Contact Centre.
- Strong planning, time management, analytical, problem-solving and organisational skills.
- Proficiency in Microsoft Office products (Excel, Word, PowerPoint).
- Strong Experience in business analysis, reporting of business data, problem identification, resolution, and root cause analysis.
- Ability to partner and work collaboratively with others.
- Demonstrated ability to influence stakeholders at a variety of levels.
Preferred qualifications, capabilities, and skills:
- Experience with Workforce Management systems.
- Experience in Call/Contact Centre workforce management within a banking or financial services environment is beneficial.
Forecast Analyst - Workforce Planning employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forecast Analyst - Workforce Planning
✨Tip Number 1
Familiarise yourself with the latest forecasting models and techniques used in workforce planning. This will not only help you understand the role better but also allow you to discuss relevant methodologies during your interview.
✨Tip Number 2
Network with professionals in the workforce planning field, especially those who have experience in call/contact centres. Engaging with them can provide insights into the industry and may even lead to referrals.
✨Tip Number 3
Stay updated on trends affecting customer behaviour and contact volumes, particularly in the banking or financial services sector. Being knowledgeable about these trends will demonstrate your proactive approach and adaptability.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully influenced stakeholders in previous roles. This will showcase your collaborative skills and ability to communicate effectively, which are crucial for this position.
We think you need these skills to ace Forecast Analyst - Workforce Planning
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in forecasting and workforce planning. Use specific examples that demonstrate your analytical skills and proficiency with Microsoft Office, particularly Excel.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Forecast Analyst position. Mention your understanding of the role's responsibilities and how your background aligns with the company's needs.
Showcase Relevant Skills: Emphasise your experience with workforce management systems and any previous roles in call/contact centre environments. Highlight your problem-solving abilities and your capacity to influence stakeholders.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a forecasting role.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Forecasting Skills
Be prepared to discuss your experience with forecasting models and how you've applied them in previous roles. Highlight specific examples where your forecasts led to improved staffing decisions or operational efficiency.
✨Understand the Business Context
Research the company and its industry to understand their specific challenges and objectives. This will help you tailor your responses and demonstrate that you can align your forecasting strategies with their business goals.
✨Demonstrate Adaptability
Since the role requires adaptability in a constantly evolving environment, be ready to share examples of how you've successfully navigated change in past positions. Discuss how you approach new challenges and adjust your strategies accordingly.
✨Prepare for Stakeholder Engagement
As influencing stakeholders is key, think of instances where you've effectively communicated complex data or forecasts to non-technical audiences. Practice explaining your analytical findings in a clear and concise manner.
