FM Helpdesk Administrator (FTC)

Social network you want to login/join with: FM Helpdesk Administrator (FTC), Liverpool Client: GRAHAM Group Location: Liverpool, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 954251f3b245 Job Views: 5 Posted: 05.05.2025 Expiry Date: 19.06.2025 Job Description: About The Role At GRAHAM, we’re not just one of the UK’s leading Total FM providers – we’re also a trusted University partner, committed to enhancing the student experience for the next generation of leaders, thinkers, and entrepreneurs. Your varied, and valued, contribution will help us create a hassle-free environment for our clients and Engineers on their individual contracts. Energised by continued growth, and boasting an annual turnover in excess of £m per annum, we’re committed to investing in our people and creating the conditions for them to excel. If you are an experienced Helpdesk Operator with an appetite to succeed, we want you to join our team. Location: Liverpool Working Hours: 40 hours, Monday to Friday Contract type: Temporary The Helpdesk Operator will be responsible for: Logging calls/jobs on the Control Hub database utilizing service software (IFS). Calls/jobs may be received by telephone, email, or in person. Allocating work orders to directly employed maintenance team and/or supply chain. Tracking job progress against pre-determined KPIs including response and rectification times and implementing escalation procedures. Reporting back to clients and contract staff on job progress and completion, producing reports. Uploading and amending asset information in the Control Hub database. Operating paper-based systems to complement the operating software, including backup systems. Performing general administration duties as required. Performing any other duties necessary to ensure an effective and efficient helpdesk service in accordance with GRAHAM ISO management systems and Quality Control procedures. #J-18808-Ljbffr