Fleet Operations Controller, Swindon
Fleet Operations Controller, Swindon

Fleet Operations Controller, Swindon

Swindon Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage fleet operations to ensure trains meet customer needs and maintenance schedules.
  • Company: Join GWR, a leader in rail travel with over 100 million journeys annually.
  • Benefits: Enjoy free rail travel, health care plans, and discounts on shopping and gym memberships.
  • Why this job: Be part of a dynamic team transforming train travel into a fun and efficient experience.
  • Qualifications: Strong communication skills and experience in customer-focused decision-making are essential.
  • Other info: Shift work required, including nights and weekends; occasional travel across the GWR network.

The predicted salary is between 36000 - 60000 £ per year.

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GWR is the proud custodian of Brunel’s railway – one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK’s top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the team

The Train Service Delivery team is responsible for the day-to-day management and delivery of the GWR service to its customers. We deliver all components that make up the service, including managing the train plan, Customer Information, Area Operations and, when required, train service recovery. We deliver service management, incident recovery, and support tactical performance improvement.

About the job

The Fleet Operation Controller is responsible for presenting the GWR train service in line with expectations, quantity of seats, compatible traction to route and to maximise fleet availability. The role will require proactive management of the fleet to ensure units are returned to depot to meet maintenance and inspections requirements whilst ensuring customer needs are at the forefront of all decisions made.

Your main responsibilities will be:

  • Allocation of the fleet across GWR’s services is appropriate and delivers against promised capacity and facilities on each service
  • Proactive engagement with internal and external stakeholders to maximise fleet availability in line with the daily train plan
  • Delivery of both volume and specific requirements to GWR Engineering & Hitachi to support fleet maintenance plans
  • Balancing of the fleet – maintaining visibility of depot capacity and supporting problem solving when required to maintain service efficiencies and Fleet deliverables
  • Actions remain Dedicated to Safety, by seeking a safe resolution to issues within your competence and proactively escalating when required
  • The business is provided with clear, accurate updates on fleet position on a regular basis

You’ll need to be:

  • A strong communicator (verbally and in written form), with the ability to influence and work collaboratively with others to find solutions to complex problems
  • Able to make quick but informed decisions, especially in times of disruption
  • Able to consider short- and medium-term impacts when making decisions
  • A natural problem solver, anticipating and mitigating against fleet-delivery challenges faced by engineering

As a minimum you will need to have:

  • A background in prioritising customer experience in plans and decisions
  • A strong focus on disciplined delivery of outcomes through problem solving
  • Demonstrable experience of stakeholder management and an awareness of key stakeholder and supplier-customer relationships relating to GWR fleet
  • A proven track record of strong train service management or fleet planning management, along with knowledge of the systems used, is desirable in this role

Working pattern

24/7 coverage is required for this role, so a shift pattern is required including nights and weekend working.

Although based in Swindon, occasional travel across the GWR network may be required.

The Reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

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Fleet Operations Controller, Swindon employer: TN United Kingdom

GWR is an exceptional employer, offering a dynamic work environment in Swindon where you can be part of a team dedicated to transforming rail travel. With comprehensive training, ongoing development opportunities, and a range of benefits including free rail travel for you and your family, GWR fosters a culture of inclusivity and support, ensuring every employee can thrive and contribute to our mission of delivering outstanding service to millions of passengers each year.
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Contact Detail:

TN United Kingdom Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Fleet Operations Controller, Swindon

✨Tip Number 1

Familiarize yourself with GWR's fleet and services. Understanding the specifics of their operations will help you speak confidently about how you can contribute to maximizing fleet availability and enhancing customer experience.

✨Tip Number 2

Network with current or former GWR employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.

✨Tip Number 3

Prepare for situational questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully managed disruptions or improved service delivery, as these will resonate well with the role's requirements.

✨Tip Number 4

Showcase your communication skills by practicing how you would explain complex fleet management concepts in simple terms. This will demonstrate your ability to influence and collaborate effectively with various stakeholders.

We think you need these skills to ace Fleet Operations Controller, Swindon

Strong Communication Skills
Stakeholder Management
Problem-Solving Skills
Decision-Making Ability
Customer Experience Focus
Fleet Management Knowledge
Operational Efficiency
Capacity Planning
Proactive Engagement
Incident Recovery
Analytical Skills
Adaptability to Shift Patterns
Collaboration Skills
Attention to Detail

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly read the job description for the Fleet Operations Controller position. Understand the key responsibilities and required skills, such as stakeholder management and problem-solving abilities.

Tailor Your CV: Customize your CV to highlight relevant experience in train service management or fleet planning. Emphasize your background in prioritizing customer experience and any specific achievements that demonstrate your ability to deliver outcomes.

Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to influence others. Use specific examples from your past experiences to illustrate how you have successfully managed complex problems and engaged with stakeholders.

Highlight Your Availability: Since the role requires 24/7 coverage, make sure to mention your flexibility regarding shift patterns, including nights and weekends. This shows your commitment to meeting the demands of the position.

How to prepare for a job interview at TN United Kingdom

✨Showcase Your Communication Skills

As a Fleet Operations Controller, strong communication is key. Be prepared to demonstrate how you've effectively communicated with stakeholders in the past, especially in complex situations. Use specific examples to illustrate your ability to influence and collaborate.

✨Highlight Problem-Solving Experience

This role requires quick decision-making and problem-solving skills. Share instances where you've successfully navigated disruptions or challenges in fleet management or service delivery. Emphasize your proactive approach to anticipating issues before they arise.

✨Demonstrate Customer-Centric Thinking

GWR prioritizes customer experience, so be ready to discuss how you've incorporated customer needs into your decision-making processes. Provide examples of how you've balanced operational efficiency with delivering a great experience for customers.

✨Familiarize Yourself with GWR's Operations

Research GWR's services, fleet management systems, and recent developments in the company. Showing that you understand their operations and challenges will demonstrate your genuine interest in the role and help you stand out as a candidate.

Fleet Operations Controller, Swindon
TN United Kingdom
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  • Fleet Operations Controller, Swindon

    Swindon
    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-03-03

  • T

    TN United Kingdom

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