Fixed Term Assistant Business Manager - Harrods Knightsbridge

Contract: Fixed Term until September 2025, 37.5 hours/weekly, any 5 out of 7 days.

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.

JOB PURPOSE

In line with the F&B vision and mission, the Assistant Business Manager works in synergy with the Business Manager to lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Assistant Business Manager is responsible for supporting the Business Manager in all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. In the absence of the Business Manager, they will step up and support with the day to day running of the counter and continue to coach and mentor the team.

KEY RESPONSIBILITIES

• Leading the team: Create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration. Partner with the Business Manager to proactively identify, address and manage any employee relations issues in accordance with local CHANEL policies and procedures. Facilitate frequent team and individual communication to ensure collective knowledge among all team members.
• Business developer: Work in harmony with the Business Manager in building CHANEL’s portfolio of clients through data capture in line with the brand's expectations. Develop business initiatives in line with the brand vision and strategy. Define, track and coach the team to achieve set KPIs. Take responsibility for staff rotas and ensure optimal client experience.
• Experience creator: Lead by example on the selling floor by creating tailor-made client experiences. Facilitate the resolution of client service complaints with a holistic approach. Ensure the team has tools/training to provide a CHANEL client experience.
• CHANEL ambassador: Share knowledge of the brand, its heritage and know-how with clients and the team. Implement all training received and ensure respect of the uniform and grooming guidelines.
• Boutique operations: Support the Business Manager in managing all areas of counter operations, ensuring compliance across all areas and implementing clear and transparent procedures. Manage stock, tester and sample inventory, keeping stocks to a minimum to ensure quick turnover.

SKILL SETS

• Leadership and Management skills: Strategic thinker, relationships-focused, ability to develop and empower people, performance minded and decisive.
• Managing Business skills: Understand and synthesize business and market intelligence, planning, organization and change management skills, problem solving and dispute resolution skills.
• Posture and communication skills: Verbal and written communication, storytelling, self-awareness, self-confidence, and self-control/stress management.

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing, Financial Wellbeing, Mental Wellbeing, Lifestyle, and Employee Recognition.