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- Tasks: Install, debug, and maintain ATMs and retail equipment while ensuring customer satisfaction.
- Company: Join Diebold Nixdorf, a leader in automating banking and shopping experiences globally.
- Benefits: Enjoy a hybrid work model with opportunities for growth and development.
- Why this job: Be part of a dynamic team transforming commerce for millions worldwide.
- Qualifications: 2-4 years of relevant experience or equivalent education required; strong communication skills essential.
- Other info: We welcome applications from ex-Armed Forces personnel and offer a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Position Overview
Diebold Nixdorf automates, digitizes and transforms the way people bank and shop. As a partner to the majority of the World’s top 100 financial institutions and top 25 global retailers, our integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. We are seeking a Field Service Technician.
Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. This is a hybrid job in London, Surrey or Southeast or surrounding area.
Responsibilities
- Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and/or product area.
- Performs all incident handling, preventive maintenance, IMAC/R and customer training duties as follows:
- Incident Handling: Utilises diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. Performs hardware repairs on a component level. Cleans and adjusts mechanical components. Configures and installs applicable software.
- Preventive Maintenance: Performs routine checks according to documented procedures. Refills consumables as directed.
- IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
- Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
- Process Tasks: Receives incident briefings and orders from the dispatch function. Updates the dispatch function on all unforeseen issues. Provides detailed briefings on all performed activities. Proactively informs customers about status, progress and outcomes.
- Continuous Process Improvement: Observes technical or process problems, informing manager/other relevant personnel and offering improvement recommendations. Actively uses corporate tools and processes for knowledge sharing and information gathering.
Required Qualifications
- Education or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Field Service Technician Bristol / Exeter employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician Bristol / Exeter
✨Tip Number 1
Familiarise yourself with the latest technologies used in ATMs and retail equipment. Understanding the specific hardware and software that Diebold Nixdorf employs will give you an edge during interviews, as you'll be able to speak knowledgeably about their products.
✨Tip Number 2
Network with current or former Field Service Technicians in the industry. They can provide insights into the role and company culture, and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for hands-on assessments by practising troubleshooting and repair techniques on similar equipment. Being able to demonstrate your technical skills in a practical setting can set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since the role involves training customers and ensuring their satisfaction, highlighting your experience in customer-facing roles can make a positive impression.
We think you need these skills to ace Field Service Technician Bristol / Exeter
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Field Service Technician position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, relevant work experience, and any certifications related to field service or technical maintenance. Use bullet points for clarity.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle incident management, preventive maintenance, and customer training.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a technical role.
How to prepare for a job interview at TN United Kingdom
✨Know Your Technical Stuff
As a Field Service Technician, you'll need to demonstrate your technical knowledge. Brush up on the specific hardware and software you'll be working with, especially ATMs and retail equipment. Be prepared to discuss troubleshooting methods and any relevant experience you have.
✨Showcase Your Problem-Solving Skills
During the interview, highlight your ability to diagnose and resolve issues efficiently. Use examples from your past experiences where you successfully handled incidents or performed preventive maintenance. This will show that you can think on your feet and provide excellent service.
✨Communicate Clearly
Good communication is key in this role, especially when training customers or updating them on service status. Practice explaining technical concepts in simple terms, as you may need to do this with clients who aren't tech-savvy.
✨Demonstrate Customer Focus
Since customer satisfaction is crucial, be ready to discuss how you've ensured client satisfaction in previous roles. Share specific instances where you went above and beyond to meet a customer's needs or resolve their issues.
