Field Service Engineer – Production Print

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Client:

Taylor Higson

Location:

Hertfordshire, United Kingdom

Job Category:

–

EU work permit required:

Yes

Job Reference:

0355c90d9898

Job Views:

6

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

Field Service Engineer – Production Print
Location: Midlands & South (Field-Based)
Salary: Negotiable Dependant on Experience
Benefits: Company car/car allowance, Enhanced pension contributions, 26 Days annual leave, Private healthcare, Life assurance, Company discounts and more.

We are partnering with a global manufacturer and leader in imaging and document solutions that is seeking an experienced Field Service Engineer to join their growing Service Department .

The Role

In this field-based role, you will be responsible for the installation, servicing, and maintenance of high-end print-on-demand (POD) equipment and software , ensuring top-level performance and customer satisfaction. You’ll also help with end-user installs and training, provide technical support , and play a key role in troubleshooting and escalating issues when required. This position involves extensive travel, primarily across the Midlands and South , and occasional trips to the North . Ideal candidates will be based near major motorway networks.

We are particularly interested in engineers that have worked with toner-based production print equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series or similar.

Key Responsibilities

• Install, service, and maintain a range of production print equipment and software.
• Troubleshoot and resolve customer-reported technical issues, both remotely and on-site.
• Monitor remote diagnostic tools to pre-empt issues and schedule proactive maintenance.
• Coordinate installations with internal teams to ensure smooth deployment.
• Keep service agents updated with the latest technical bulletins and firmware updates.
• Escalate unresolved issues to technical specialists or management as required.
• Ensure compliance with Health & Safety regulations and maintain confidentiality.

About You

• Experience in field service engineering , particularly in digital printing/print-on-demand production equipment.
• Strong electro-mechanical fault-finding skills .
• HNC in mechanical/electrical engineering or equivalent experience.
• Excellent customer service and problem-solving skills.
• Ability to work independently and travel extensively across South and Midlands region.
• A valid UK driving license is essential.

What’s in It for You?

• 10% Performance bonus .
• 26 Days annual leave (1 day per year of service).
• Enhanced pension contributions.
• Private healthcare, life assurance, company discounts and more.

This is an urgent hire – get in touch today for immediate consideration!

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