Field Service Engineer - Level 3

Smiths Detection is committed to making the world a safer place. We safeguard people, business, and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries.

We are seeking a highly skilled and motivated Field Service Engineer to join our team; your main base location will be Heathrow Airport. The successful applicants will live within a 1-hour commute from there. There would be an expectation to attend site at Hemel Hempstead and/or other UK sites when required.

As a highly developed Field Service Engineer, this individual has had broad experience and training in the support of one or more products in the non-intrusive detection field. This individual must be team-oriented and flexible, and actively seek to share information and assist peers. Possesses advanced electromechanical product training, including technical and operator training and is capable of conducting operator-level training to end users. Possesses solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Must be able to be cross-trained on all products in the company’s product portfolio and service them at customer sites across the UK.

Key Responsibilities:

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs, and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
• Orders, installs, and returns parts and manages repair parts cycle time.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in service sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.

Technical Knowledge:

• Associated degree, ONC, HNC, or equivalent technical training or related experience is required.
• Experience with mechanical and air-conditioning systems desirable.
• Experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software installation and programs.

Skills and Abilities:

• Due to the level of UK Security Clearance required, you need to have lived/worked in the UK for a minimum of 5 years.
• Valid / Current UK Driving Licence.
• Able to work autonomously.
• Self-motivated, proactive, reliable, and accountable individual.
• Excellent customer service skills and the ability to handle stressful situations.
• Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
• Must be responsive to all customer issues at all times.

Benefits:

• Competitive salary and overtime, bonus and more.
• Company vehicle provided.
• Opportunity to work on high-visibility projects.
• Continuous training and development opportunities.

Diversity & Inclusion: We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.