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- Tasks: Join our team to install and maintain cutting-edge Electron Microscopes while ensuring customer satisfaction.
- Company: ZEISS Group is a leader in optics and optoelectronics, dedicated to innovation and quality.
- Benefits: Enjoy great employee benefits, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by solving challenges and building relationships with customers in a dynamic role.
- Qualifications: We seek empathetic, passionate individuals eager to learn and grow in a technical field.
- Other info: EU work permit required; this role is based in Cambridgeshire, UK.
The predicted salary is between 30000 - 42000 £ per year.
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Client:
ZEISS Group
Location:
Cambridgeshire, United Kingdom
Job Category:
–
EU work permit required:
Yes
Job Reference:
2aaac708761c
Job Views:
6
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Working within the team at ZEISS Group, we are looking for a technician to install and maintain our range of Electron Microscopes.
This is a customer-facing role whose purpose is to ensure the smooth operation of our Electron Microscope systems, and to maintain and grow relationships with new and existing customers.
- Responsible for meeting daily service needs (diagnosis and repair, routine preventive maintenance, installation and commissioning) and driving customer satisfaction.
- Documents all service work and submits paperwork (or electronic equivalent) on a timely basis.
- Orders, installs and returns parts and manages the repair parts cycle time (spare-part management).
- Ensures that tools and test equipment are properly maintained and calibrated.
- Finds alternative solutions for customers if products cannot be repaired in time.
- Seeks to provide technical support to customers and colleagues as required.
We’re looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what’s possible. Who always strive to develop, accept responsibility, and take society into the future.
If you want to make a difference in return for great employee benefits and career development opportunities then get in touch!
Your ZEISS Recruiting Team:
James Lawn, Madeleine Kelly, Natarlee Lawrence, Suya Rolph
#J-18808-Ljbffr
Field Service Engineer (EM) employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (EM)
✨Tip Number 1
Familiarize yourself with ZEISS Group's products, especially their Electron Microscopes. Understanding the technical specifications and common issues can help you stand out during the interview process.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role is customer-facing, demonstrating your ability to build and maintain relationships will be crucial.
✨Tip Number 3
Prepare to discuss your experience with diagnostic and repair work. Be ready to share specific examples of how you've successfully resolved technical issues in the past.
✨Tip Number 4
Show your passion for technology and continuous learning. Mention any relevant training or certifications that demonstrate your commitment to staying updated in the field.
We think you need these skills to ace Field Service Engineer (EM)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Field Service Engineer position at ZEISS Group. Understand the key responsibilities, such as installation, maintenance, and customer interaction, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have with Electron Microscopes or similar technical equipment. Mention specific instances where you successfully diagnosed issues, performed maintenance, or improved customer satisfaction.
Showcase Soft Skills: Since this is a customer-facing role, make sure to highlight your interpersonal skills. Discuss your ability to build relationships, communicate effectively, and provide empathetic support to customers in your application.
Tailor Your Application: Customize your cover letter to reflect your passion for technology and commitment to customer service. Use specific examples that demonstrate how you align with ZEISS Group's values of pushing limits and striving for excellence.
How to prepare for a job interview at TN United Kingdom
✨Show Your Technical Expertise
Be prepared to discuss your experience with Electron Microscopes and any relevant technical skills. Highlight specific instances where you've successfully diagnosed and repaired equipment, as this will demonstrate your capability in the role.
✨Emphasize Customer Relationship Skills
Since this is a customer-facing role, share examples of how you've built and maintained relationships with clients in the past. Show that you understand the importance of customer satisfaction and are committed to providing excellent service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've had to find alternative solutions for customers when faced with challenges. This will showcase your ability to think on your feet and your dedication to meeting customer needs.
✨Express Your Passion and Commitment
Let your enthusiasm for the field and the role shine through. Talk about what excites you about working with cutting-edge technology and how you strive to push the limits of what's possible in your work.
