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- Tasks: Lead accounts and define strategies to enhance customer experiences.
- Company: Join Propel London, a dynamic agency focused on innovative customer solutions.
- Benefits: Enjoy a creative work environment with opportunities for professional growth.
- Why this job: Make a real impact by transforming customer experiences in exciting ways.
- Qualifications: Experience in consumer experience and confidence in data-driven decision making required.
- Other info: EU work permit is necessary for this role.
The predicted salary is between 43200 - 72000 £ per year.
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Experience Strategy Director, Greater London
Client:
Propel London
Location:
Greater London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
770f0513ab0f
Job Views:
6
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Job Description
The Experience Strategy Director provides day-to-day leadership on their accounts, defining and delivering the strategy that transforms the current customer experience.
As Experience Strategy Director, you’ll be responsible for bringing a fresh understanding of the current experience to our clients and finding opportunities where each company can meet their customers’ needs in new and creative ways.
Experience Needed:
- A background in consumer experience, ideally across a wide selection of sectors.
- Confidence in creating experience maps.
- Fluency in brand and digital communications (digital communications, UX product design), with the ability to adapt marketing theory to support proposed strategies.
- Data savvy; able to ask the right questions of analysts and confident in combining data from multiple sources to create unique insights that drive the business forward.
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Experience Strategy Director employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Strategy Director
✨Tip Number 1
Make sure to showcase your experience in consumer experience across various sectors. Highlight specific projects where you transformed customer experiences, as this will resonate with the hiring team.
✨Tip Number 2
Demonstrate your ability to create experience maps by discussing relevant examples during your interview. This will show your practical knowledge and how you can apply it to their needs.
✨Tip Number 3
Be prepared to discuss how you adapt marketing theory to real-world scenarios. Think of instances where you've successfully implemented strategies that align with brand and digital communications.
✨Tip Number 4
Show your data-savvy side by preparing questions for the interview that demonstrate your analytical thinking. Discuss how you've used data to drive insights and improve customer experiences in past roles.
We think you need these skills to ace Experience Strategy Director
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Experience Strategy Director position. Understand the key responsibilities and required skills, especially focusing on consumer experience and digital communications.
Tailor Your CV: Customize your CV to highlight relevant experience in consumer experience and strategy development. Emphasize any work you've done with experience maps and data analysis, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the current customer experience landscape. Discuss how your background aligns with the company's needs and provide examples of how you've successfully transformed customer experiences in the past.
Showcase Data Savviness: In your application, demonstrate your ability to work with data. Mention specific instances where you have combined data from multiple sources to derive insights that informed strategic decisions.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Experience Mapping Skills
Be prepared to discuss your experience with creating experience maps. Bring examples of how you've used these maps to enhance customer experiences in previous roles.
✨Demonstrate Data Savviness
Highlight your ability to analyze data and extract insights. Be ready to share specific instances where your data-driven decisions led to successful outcomes.
✨Understand the Client's Needs
Research the company and its clients thoroughly. Show that you understand their current challenges and be ready to propose innovative strategies that address these needs.
✨Communicate Your Creative Solutions
Prepare to discuss how you can bring fresh perspectives to the client’s experience strategy. Use examples from your past work to illustrate your creative problem-solving skills.
