Enterprise Architect (Contact Centres)

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Enterprise Architect (Contact Centres), Greater London

Client:

Spencer Clarke Group

Location:

Greater London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3c274c6f3c2e

Job Views:

6

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

About the role:

Based in Greater London (Hybrid – one day per month on site):

• Map the As-Is landscape for the contact centre.
• Create the blueprint for the integrations with the various systems.
• Lead the research/discovery and create the documentation that completes the business case for the Resident Experience Programme.

About you:

You will have the following skillsets or experiences:

• Extensive knowledge and experience of Contact Centres.
• Extensive Public Sector / Local Authority experience.
• As-Is landscaping on a large scale.
• Experience maturing functions.

What’s on offer:

*negotiable based on experience.

*please submit your CV with the rate you require.

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