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- Tasks: Join our team to support and enhance endpoint infrastructure for a seamless user experience.
- Company: Euroclear is a leading financial services company focused on delivering exceptional client experiences.
- Benefits: Enjoy a permanent position with opportunities for growth and a collaborative team environment.
- Why this job: Be part of a dynamic team that values innovation and teamwork while making a real impact.
- Qualifications: 2-3 years of experience in Windows support, strong problem-solving skills, and a customer-focused mindset.
- Other info: This role requires an EU work permit and offers a chance to work with cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
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Endpoint Technical Support Engineer
Client:
Euroclear
Location:
United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
fa3eb23202c8
Job Views:
7
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Please note that this is a permanent position and we do not offer freelance/contract arrangements for the role.
We are looking for a Support Engineer with strong technical knowledge in an Endpoint environment using ECM and Intune to strengthen the team.
About the team:
Come and join the End User Endpoint team! We are the experts who design, implement, and support the endpoint infrastructure. We deploy and patch applications delivered to workstations (laptops, desktops, virtual machines) and keep the underlying infrastructure up to date. The team delivers second and third-line support to end-users and the onsite support teams across all entities to deliver a great experience to Euroclear’s engineers!
About the role:
As Support Engineer , your mission is to provide our employees with reliable, secure, and fast end-user devices to reach their full potential. You will seamlessly support them in the provisioning of a great end-user experience with their devices by pushing and updating software, fixing bugs, and keeping a keen eye on device security.
Responsibilities:
- Incident, request, problem management (2nd and 3rd line support) and project tasks
- Provide application support for our internal client base
- Deploy applications, debug, and solve related problems on physical and virtual workstations, and endpoint infrastructure
- Manage patching for applications and operating systems on these platforms
- Report on application deployment progress and security baseline compliance
- Create and modify standard operating procedures and actively contribute to continuously improving operational processes
Requirements:
- 2-3 years of experience or equivalent in supporting a Windows end-user through ECM/SCCM and including application delivery (laptops, VDIs, SCCM, debugging, analytical skills)
- IT security principles and overall understanding of IT service management
- Knowledge of networks and firewalls
- ECM/SCCM experience
- Basic scripting skills with PowerShell, MSI, or other
- Experience with Win10/11 (OS / upgrade)
- Problem-solving and debugging skills for application issues (MSI technology, read and understand installation log files, etc.)
- Eager to spot and seize opportunities for simplification and automation
- Customer-focused mentality with good communication skills, both written and verbally
- Proactive and transparent communicator
- A great teammate who believes that being part of a team is a strength
Nice to have:
- Experience with third parties for workstation management (SCOM / SCUP / TPM / BIOS management, etc.)
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Endpoint Technical Support Engineer, null employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Endpoint Technical Support Engineer, null
✨Tip Number 1
Familiarize yourself with the specific tools and technologies mentioned in the job description, such as ECM, Intune, and SCCM. Having hands-on experience or relevant projects to discuss can set you apart during the interview.
✨Tip Number 2
Brush up on your problem-solving and debugging skills, especially related to application issues. Be prepared to share examples of how you've successfully resolved similar challenges in past roles.
✨Tip Number 3
Showcase your customer-focused mentality by preparing to discuss how you've improved user experiences in previous positions. Highlight any proactive communication strategies you've used to keep users informed.
✨Tip Number 4
Emphasize your teamwork skills and how you contribute to a collaborative environment. Be ready to provide examples of successful team projects or initiatives that demonstrate your ability to work well with others.
We think you need these skills to ace Endpoint Technical Support Engineer, null
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Endpoint Technical Support Engineer position. Highlight the key responsibilities and requirements, such as experience with ECM/SCCM and application delivery, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 2-3 years of experience in supporting Windows end-users, particularly focusing on your skills in debugging, problem-solving, and IT security principles. Use specific examples to demonstrate your expertise.
Showcase Communication Skills: Since the role requires good communication skills, both written and verbally, ensure that your application reflects this. Write clearly and concisely, and consider including examples of how you've effectively communicated with team members or clients in past roles.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses why you are a great fit for Euroclear's End User Endpoint team. Mention your proactive approach, customer-focused mentality, and eagerness to improve operational processes, aligning your values with those of the company.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your experience with ECM, Intune, and SCCM in detail. Highlight specific projects where you successfully deployed applications or managed endpoint security, as this will demonstrate your technical expertise.
✨Emphasize Problem-Solving Abilities
Prepare examples of how you've tackled complex issues in previous roles. Discuss your approach to debugging application problems and how you ensure a smooth end-user experience, as this aligns with the responsibilities of the role.
✨Demonstrate Communication Skills
Since the role requires good communication with both end-users and team members, practice articulating your thoughts clearly. Be ready to explain technical concepts in simple terms, showcasing your customer-focused mentality.
✨Highlight Team Collaboration
Discuss your experiences working in a team environment. Share examples of how you've contributed to team success and how you view teamwork as a strength, which is essential for the collaborative culture at Euroclear.
