Elevated Lifestyle Concierge Specialist

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Elevated Lifestyle Concierge Specialist, London

Client: Ten Group

Location: London, United Kingdom

Job Category: Hospitality

EU work permit required: Yes

Job Reference: 1708919b6895

Job Views: 5

Posted: 13.02.2025

Expiry Date: 30.03.2025

Job Description:

Overview

As an Elevated Lifestyle Concierge Specialist, you will be assisting some of our most important members at Ten, including top entrepreneurs, leaders in the worlds of business, sport, and entertainment, and ultimately our corporate client’s most valued customers. You will be expected to grow and retain their loyalty by delivering World Class service to this highly significant and expectant group of members, ensuring every individual is able to truly live their life x Ten.

When assisting members, you will quickly and easily create connections, build strong relationships, and deliver a seamless, tailored, valued and responsive experience every time. You will take a lead role in continually improving how we match the wants and needs of both them and their family, role modelling your passion for service quality and delivery. You will also have a strong personal desire to consistently exceed your key performance indicators and for your own development, being determined to succeed and eager to take on the next challenge – or add the next set of skills to your already formidable arsenal.

You will be invested in keeping a keen and intimate understanding of our service offering, enjoying collaboration with colleagues as together you effectively and creatively offer a rich and diverse experience to members. Bringing Ten’s service to life in a manner personalized to each unique individual will be key to ensuring that they’re gaining as much value as they can from their membership, and they grow into true advocates of our service.

Key responsibilities

Personal Management and Development

1. Manage your time and workload efficiently to deliver top-quality service on time and exceed performance expectations.
2. Take ownership of your performance , recognizing your strengths and working on areas for improvement.
3. Engage in meetings and team activities , sharing your expertise, offering support, and helping colleagues grow.
4. Give and encourage constructive feedback to foster continuous learning and improvement.
5. Stay committed to personal growth , with a passion for learning and development.

Specialist Knowledge

1. Stay up to date with key developments in your field and use dedicated time with specialist teams to enhance your skills.
2. Participate in team activities and events to deepen your expertise and grow in your specialty.

Service Quality

1. Deliver exceptional customer service by understanding member needs, striving for excellence, and working with colleagues to improve best practices.
2. Create smooth, personalized, and responsive experiences that go beyond member expectations in every interaction.
3. Recognize areas for improvement , analyze feedback, and provide solutions to enhance long-term service quality.

Requirements

Skills and Qualifications

1. You have a ‘can do, will do’ mindset, willing to get whatever is needed done and creatively solve problems, even when faced with ambiguity, uncertainty, and change
2. You have a strong sense of empathy and the ability to build meaningful connections and trust with both colleagues and members
3. You have a high degree of natural ownership in everything you do; it all counts to you – and you finish what you start
4. You are able to work within/handle pressure situations and possess strong resilience skills
5. You are deeply committed to delivering an exceptional VIP customer experience, with outstanding verbal and written communication skills

Guidelines for Hybrid/Home Office option:

1. Located in the United Kingdom
2. Please note that if you live within a commutable distance of the office, you will be asked to enter into a hybrid working arrangement – at least 2x a week in the office
3. A secure home office at your confirmed address, free from background noise or other distractions
4. Internet service must meet minimum requirements and minimum speed check must be completed

Our people are at the heart of the business and we have a culture of recognition and reward – both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

Rewards designed around you:

1. A competitive salary depending on experience, plus a performance-based bonus.
2. Hybrid working . You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
3. Paid time away from work . Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
4. Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
5. Extra Rewards . Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
6. Remote Working Holidays – possibilities to Travel and Work anywhere in the world!
7. Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
8. Be part of our global, dynamic, and inclusive Team , with diversity at its core.
9. Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video Discover The Exciting World Of Ten Lifestyle Group 2024 – YouTube

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

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