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- Tasks: Lead and innovate our eCommerce operations for an exceptional customer experience.
- Company: Join Master of Malt, the UK's top online retailer for Whisky and premium spirits.
- Benefits: Enjoy a hybrid work model with flexible office days and a vibrant team culture.
- Why this job: Be part of a passionate team re-imagining online drinks retail with cutting-edge technology.
- Qualifications: Proven experience in building successful eCommerce businesses and a passion for customer service.
- Other info: No need to be a Whisky expert, just bring your enthusiasm and entrepreneurial spirit!
The predicted salary is between 43200 - 72000 ÂŁ per year.
Master of Malt is looking for a scrappy, tech-savvy Ecommerce Director!
Location: Hybrid – The leadership team meets a day per week in London, and as a guide, you’d need a day or two per week in our main office in Tonbridge, to get under the skin of the business.
About Us
We’re the leading online retailer of Whisky and other premium spirits in the UK, having generated sales of approximately £84m as a group last year. With a Trustpilot score of 4.8 and a fantastic industry reputation, we offer next-day delivery until 9:30pm and a range of 16,000+ different products.
We want to continue re-imagining online drinks retail from the ground up, using technology and exceptional customer service to build a company we want to be customers of. We’re looking for people who share our passion for making things better to join us on this journey.
About the Role
Your job will be to build, lead, and be accountable for our eCommerce operation. You’ll deliver the best customer experience in the industry by a wide margin while achieving great margins.
You will lead and develop a team capable of handling all aspects of a standalone ecommerce business, including:
- Amazing customer proposition (including loyalty schemes)
- UX and marketing
- Product ranging
- Content and design
- Pricing
- Customer service
About You
You’re smart, tenacious, and motivated, with a track record of building and operating highly successful eCommerce businesses. Online retail is at the core of your being, and you can explain every step of the chain from Google to delivery because you own it.
Creating unexpected customer delight by delivering incredible service sparks joy in you. You are a born entrepreneur who loves operating a highly profitable business that generates cash to reinvest in growth.
You don’t need to be a Whisky expert, but you’ll need to enjoy it and care about the product to excel in selling it.
You know how to rally “A” players to your cause and are intolerant of mediocrity. You love coaching and mentoring talent but have no time for those who don’t take ownership and put in the effort.
You are competitive, love to win, and are constantly adapting and improving systems and processes. You get out of bed excited to make things better and are intolerant of repetitive tasks that a machine could do better.
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Ecommerce Director, London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Director, London
✨Tip Number 1
Familiarize yourself with the latest trends in eCommerce, especially in the spirits industry. Understanding what makes a successful online retail operation will help you speak confidently about your vision for Master of Malt.
✨Tip Number 2
Network with professionals in the eCommerce and spirits sectors. Attend industry events or webinars to connect with potential colleagues and gain insights that could set you apart during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer experience and operational efficiency in previous roles. Highlighting your successes will demonstrate your capability to lead and innovate at Master of Malt.
✨Tip Number 4
Show your passion for whisky and premium spirits. Even if you're not an expert, expressing genuine interest and enthusiasm for the product can resonate well with the hiring team and align with their company culture.
We think you need these skills to ace Ecommerce Director, London
Some tips for your application 🫡
Understand the Company: Dive deep into Master of Malt's business model and values. Familiarize yourself with their product range, customer service approach, and what sets them apart in the eCommerce space.
Tailor Your CV: Highlight your experience in building and leading successful eCommerce operations. Focus on metrics that demonstrate your impact, such as sales growth, customer satisfaction scores, and team development.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for online retail and your entrepreneurial spirit. Mention specific examples of how you've created exceptional customer experiences and improved processes in previous roles.
Showcase Your Leadership Skills: In your application, emphasize your ability to lead and mentor teams. Provide examples of how you've rallied talent around a common goal and driven performance in a competitive environment.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for E-commerce
Make sure to express your enthusiasm for online retail and how it drives you. Share specific examples of how you've successfully built and operated eCommerce businesses in the past, highlighting your understanding of the entire process from marketing to delivery.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams and developing talent. Be ready to share stories about how you've coached team members to success and how you handle underperformance. This role requires a strong leader who can rally 'A' players.
✨Focus on Customer Experience
Since delivering the best customer experience is a key part of the role, come prepared with ideas on how to enhance customer satisfaction. Discuss any loyalty schemes or innovative customer service strategies you've implemented in previous roles.
✨Be Ready to Talk Numbers
As an eCommerce Director, you'll need to be data-driven. Be prepared to discuss metrics that matter, such as conversion rates, margins, and customer acquisition costs. Show how you've used data to make informed decisions and drive growth.
