Dynamics 365 Copilot Solution Architect

KPMG Microsoft Business Solutions is building a world class Microsoft Dynamics Practice. The team is focusing on advisory and implementation services that relate to the implementation of Microsoft Dynamics 365 (CRM & ERP). This will include leading the implementation of these systems and engagements relating to Independent Programme Assurance where third parties are delivering such programmes.

The Solution Architect role is required to lead the technical delivery of Microsoft Dynamics 365/CRM centred solutions on large complex programmes or a portfolio, drive deep technical expertise within DevOps and functional leadership within the practice to deliver quality, client-centric solutions. Provides deep industry expertise to build and cultivate strong business relationships at a senior level. The role will champion innovation both within the firm and with clients, sharing Thought Leadership within the practice across the relevant Industry specialism. Collaborating with the Global team to enhance the out of the box Dynamics functionality, giving KPMG a unique selling point and also a resalable asset.

Takes a leading role in identifying development needs of team members and provides coaching, mentoring or stretch assignments to support individuals achieve their full potential as well as promoting collaboration across the team.

Role Responsibilities:

• Leads customer delivery of our Microsoft Dynamics 365/CRM centred solutions on large, complex programmes or portfolios, through the management of a team of professionals and possibly with the contribution of cross-functional/team specialists.
• Effectively manages commercial and contractual aspects of an engagement to achieve expected levels of quality and profitability.
• Executes projects to a level that meet member firm’s quality standards within a commercial context.
• Manages scope and delivers timely and quality deliverables.
• Provides inputs/takes a lead in the creation of innovative and repeatable solutions that strengthen business performance and differentiate KPMG from our competition.
• Responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements.
• Identify business/project risk and mitigates as necessary, does not undertake work that does not fit with firm capabilities or Risk Management criteria.
• Deliver all consultancy according to the MBS and/or KPMG Methodology, ensuring that all software applications are implemented successfully according to the project plan.
• Holds review on completion of projects to identify lessons learned and enhance future quality and commercial planning.
• Works on CPD to maintain Microsoft accreditation status and keeping up to date with technical developments.
• Role models Firm values and behaviours, actively promoting and supporting inclusive collaboration within the Practice.
• Demonstrates the ability to drive change through motivating and influencing team members.

Knowledge & Skills (including Qualifications):

• Deep technical expertise in DevOps and broad working knowledge of technical and functional capabilities of Dynamics CRM including appropriate certification is essential (CRM Online 2013, 2015, 2016 or 365).
• Strong technical architecture experience is essential especially around integrating Microsoft Dynamics CRM with other solutions such as other Microsoft products and third party or legacy systems.
• Extensive experience of leading the end to end delivery of multiple complex CRM solutions including systems integration and using the Microsoft technology stack.
• Proven experience in CRM Configuration, Customisation, standard workflows, dashboards, forms, views and standard reports development is a must.
• Good understanding of Azure and cloud technologies.
• Broad understanding of software development lifecycle.
• In addition, specialism in one Industry or sector is essential.
• Experience in Agile Methodology.

Experience and Background:

• Expertise in providing both out of the box and development solutions in a Microsoft Dynamics 365 environment.
• Extensive experience as a CE consultant, ability to lead engagements and present to the C-Suite stakeholders.
• Experience with Dynamics 365 in a Solution Architect role.
• Experience of large scale CE implementations – Business requirement analysis with a focus on reducing development effort and simplifying delivery.
• Excellent presentation and demonstration skills.
• Business process mapping, modelling and documentation knowledge.
• Experience of mentoring junior and offshore staff.