Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support CRM customers, mainly charities, and resolve their queries efficiently.
- Company: Join a leading Microsoft Gold Partner focused on the charity and not-for-profit sector.
- Benefits: Enjoy remote work, a salary up to £35,000, and unique perks like paid volunteer days.
- Why this job: Make a social impact while progressing into a consultancy role in a growing company.
- Qualifications: Experience with Dynamics CRM or 365 CE and excellent customer service skills required.
- Other info: Work from anywhere for two weeks a year and be part of a supportive team.
The predicted salary is between 28000 - 42000 £ per year.
We’re working with a leading Microsoft Gold Partner who specialise in charities and the not for profit sector. The company are currently around 100 employees strong but have plans to grow by 20-30% this year. They are currently hiring for a D365 CE/CRM Support Consultant to work on a remote basis. You will be supporting the company’s CRM customers who are mostly Charities and Not for Profits and this role has a natural progression into a consultant position. The company offer a salary of up to £35,000 DOE and a comprehensive benefits package. On top of this they offer some unique perks such as allowing employees to take one day a month fully paid to volunteer with a charity of their choice and their work from anywhere scheme, which allows you to take your work anywhere in the world for two weeks per year.
Responsibilities:
- Answering incoming support calls in a polite and efficient manner.
- Recording all relevant information for future resolution of the call.
- Resolving the call within the scope of training or escalating to another team member.
- Promoting the company in a professional manner.
Requirements:
- Must have previous experience supporting Dynamics CRM or 365 CE.
- Excellent customer service skills and clear communication.
- Ability to work under pressure and to agreed SLA’s.
- Knowledge of the following is considered a plus: Power Platform, Power Automate, SSIS, SQL, Kingswaysoft.
- Previous experience working in an IT service or software provider is considered a plus.
Dynamics 365 CE/CRM Support Consultant employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 CE/CRM Support Consultant
✨Tip Number 1
Familiarise yourself with Dynamics 365 CE/CRM and its functionalities. Understanding the platform inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the charity and not-for-profit sector. Engaging with people who work in similar roles can provide insights into the specific challenges they face, which you can address during your discussions with us.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved customer issues. Highlighting your problem-solving skills and customer service experience will set you apart from other candidates.
✨Tip Number 4
Research our company culture and values, especially our commitment to supporting charities. Showing that you align with our mission will make a strong impression during your interactions with us.
We think you need these skills to ace Dynamics 365 CE/CRM Support Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Dynamics 365 CE/CRM Support Consultant position. Tailor your application to highlight relevant experience in supporting Dynamics CRM or 365 CE.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience with Dynamics CRM or 365 CE. Include specific examples of how you've provided excellent customer service and resolved issues under pressure.
Showcase Your Skills: Mention any additional skills that are relevant to the role, such as knowledge of Power Platform, Power Automate, SSIS, SQL, or Kingswaysoft. This can set you apart from other candidates.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you're interested in working for a Microsoft Gold Partner and how your values align with their focus on charities and the not-for-profit sector. Make it clear why you would be a great fit for their team.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your CRM Knowledge
Make sure to highlight your experience with Dynamics 365 CE/CRM during the interview. Be prepared to discuss specific scenarios where you've successfully resolved issues or improved processes using the platform.
✨Demonstrate Customer Service Skills
Since this role involves supporting charities and not-for-profits, emphasise your customer service skills. Share examples of how you've handled difficult situations or provided exceptional support in previous roles.
✨Familiarise Yourself with the Company
Research the company and its mission, especially their focus on the charity sector. Understanding their values will help you align your answers with what they are looking for in a candidate.
✨Prepare for Technical Questions
Be ready to answer technical questions related to Dynamics 365 and any additional tools mentioned in the job description, such as Power Platform or SQL. Brush up on these topics to demonstrate your expertise.
