Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer experience initiatives and ensure top-notch service delivery on campus.
- Company: Join London Business School, a global hub for business education in London and Dubai.
- Benefits: Enjoy 27 days of annual leave, a generous pension, and access to a free gym.
- Why this job: Be part of a vibrant community that values inclusion and offers professional development opportunities.
- Qualifications: Experience in customer service and excellent communication skills are essential.
- Other info: This role is fully campus-based with a unique 4 on, 4 off work schedule.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
Duty Manager – Customer Experience, Greater London
Client:
Location:
Greater London, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
bc77dec16eb5
Job Views:
8
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
The Role
London Business School is looking for a Duty Manager – Customer Experience to join us on a permanent basis, to help us exceed customer and client expectations. Our Estates and Campus Services department is home to the teams that provide the day-to-day logistical operations management and service delivery for the School. Joining them as Duty Manager, you’ll ensure the consistent delivery of a world-class experience to a myriad of stakeholders at our leading Global Business School.
Please note, the core hours are based on a rolling rota of 4 days on, 4 days off 7am – 7pm including weekends. The school is busier during the working week, so the rota will be reviewed and agreed monthly and rota days swapped to ensure core business is supported.
Annual leave entitlement is pro-rata (19 days). Please note, this role is fully campus-based.
Main Responsibilities
- Using the Operations Diary, prioritise the events and activity on campus for the day and be aware of future activity that needs to be considered for the days and week ahead.
- Deliver information sessions/presentations to the School Community on Customer Experience activities when required.
- Meet and greet the School Community upon arrival at LBS at designated times/occasions.
- Be highly visible on campus, actively seek feedback and verify with programme manager/events managers that they are satisfied with the quality of space and service.
- Provide information to customers and be knowledgeable about the campus and its facilities.
- Liaise with all relevant service departments.
- Ability to respond to customer questions (seek answers immediately if response unknown), maintaining clear and concise communications at all times.
Who we are looking for
- Positive experience of working within a customer-services orientated environment.
- Understanding of the levels of quality, service and experience required at a leading Global Business School.
- Ability to identify and implement interventions to ensure standards are maintained to the highest level and seek continuous improvement.
- Experience in a high profile customer-facing role.
- Previous experience of checking service standards to a high level.
- Excellent communication skills, both written and oral.
- Ability to engage with a diverse set of customers, contractors and stakeholders.
- Ability to think strategically and make decisions quickly.
- Ability to use initiative and work independently as part of the wider Estates and Campus Services team.
Why London Business School
London Business School is a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best-in-class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.
What you can expect from us
- Generous annual leave of 27 days plus extra between Christmas and New Year (pro-rata -19 days).
- Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution).
- Free onsite gym and swimming pool.
- Amazing range of professional development to support your career path.
- Enhanced cycle to work scheme.
- Wellbeing offering to support your physical, mental and financial health.
Our commitment to driving inclusion and belonging
We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.
Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.
Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.
#J-18808-Ljbffr
Duty Manager - Customer Experience employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Customer Experience
✨Tip Number 1
Familiarize yourself with the specific customer service standards expected at a leading Global Business School. Research London Business School's values and mission to align your approach with their expectations.
✨Tip Number 2
Network with current or former employees of London Business School to gain insights into the role and the campus culture. This can provide you with valuable information that can help you stand out during the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you successfully managed customer interactions or improved service quality. Highlighting these instances will demonstrate your capability to meet the demands of the Duty Manager role.
✨Tip Number 4
Showcase your ability to work independently and as part of a team by discussing how you've collaborated with diverse stakeholders in previous roles. This will illustrate your adaptability and communication skills, which are crucial for this position.
We think you need these skills to ace Duty Manager - Customer Experience
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Duty Manager - Customer Experience position. Make sure you understand the responsibilities and expectations, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service roles, particularly those that required high levels of communication and stakeholder engagement. Use specific examples to demonstrate how you've exceeded customer expectations in the past.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure that your application reflects your ability to communicate clearly and concisely. Pay attention to your writing style and make sure it is professional yet approachable.
Express Your Commitment to Inclusion: London Business School values inclusion and belonging. In your application, mention any relevant experiences or initiatives you've been involved in that promote diversity and inclusion within a workplace or community setting.
How to prepare for a job interview at TN United Kingdom
✨Understand the Customer Experience
Make sure you have a solid grasp of what exceptional customer service looks like, especially in a high-profile environment like a global business school. Be prepared to discuss your previous experiences and how they align with the expectations of this role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. Be ready to demonstrate how you've effectively engaged with diverse stakeholders in past roles.
✨Be Proactive and Solution-Oriented
Highlight your ability to think strategically and make quick decisions. Prepare examples of situations where you identified issues and implemented solutions to improve service standards.
✨Familiarize Yourself with the Campus
Research the London Business School campus and its facilities. Being knowledgeable about the environment will help you answer questions confidently and show your commitment to providing a world-class experience.
