Document Support Specialist 2 - Transaction Services-Sioux Falls, SD (Overnight)-1 12:30 a.m. t[...]

Social network you want to login/join with:

Document Support Specialist 2 – Transaction Services-Sioux Falls, SD (Overnight)-1 12:30 a.m. to 9:00 a.m./cst. with a Saturday rotation schedule, London

col-narrow-left

Client:

00002 Citibank, N.A.

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

col-narrow-right

Job Reference:

dc69471bfe7c

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

The Document Support Specialist 2 performs basic assignments under direct supervision. Responsibilities include servicing a range of products/services, applying knowledge of procedures, and ensuring accuracy and attention to detail. Communicates basic to moderately complex information to support understanding and service provision. Requires basic written, verbal, and listening skills, and a general understanding of the organization. Selects appropriate procedures to resolve problems, sometimes involving uncommon variations, and anticipates issues to deviate from standard practices when necessary.

Responsibilities:

• Verify receipt of documents and check for accuracy and completeness.
• Archive, retrieve, and reconcile documents.
• Set up, prepare, and scan documents into the database; return electronic files to relevant business lines.
• Resolve moderately complex issues and escalate when needed.
• Support one or multiple business lines or portfolios.
• Prepare documents for review, communicate with clients, and modify contracts within established procedures.
• Monitor work lists and queues to ensure timely processing.
• Produce simple loan/trade documents upon request.
• Interact with legal institutions, dealers, and customers to fulfill work requirements.
• Sort and prepare incoming documents for imaging.
• Process information by compiling, coding, categorizing, calculating, and verifying data.
• Provide administrative support such as photocopying, sorting, and distributing mail.
• Assess risk in business decisions, ensuring compliance with laws, regulations, and policies, and report control issues transparently.

Qualifications:

• Ability to lift 50-70 pounds regularly.
• Proficiency with office equipment (phone, fax, copier, scanner, computer).
• Intermediate skills in computer use, math, and data handling.
• Follow established procedures for moderately complex tasks.
• Clear and concise verbal and written communication skills for internal and external interactions.
• Strong organizational skills with the ability to multitask and pay attention to detail.

Education:

• High School diploma or equivalent.

This description provides an overview of the role; additional duties may be assigned as needed.

——————————————————

Job Family Group: Operations – Core

The Document Support Specialist 2 performs basic assignments under supervision, servicing a range of products/services, applying broad procedural knowledge, and ensuring accuracy and support. They select the best course of action from multiple options, resolve problems involving variations, and anticipate issues to deviate from standard practices when necessary.

Responsibilities include:

• Verify receipt and accuracy of documents.
• Archive, retrieve, and reconcile documents.
• Prepare and scan documents into the database, return electronic files.
• Resolve issues and escalate as needed.
• Support multiple business lines or portfolios.
• Prepare documents, communicate with clients, modify contracts.
• Monitor work queues for timely processing.
• Produce simple loan/trade documents.
• Interact with legal entities and customers.
• Sort and prepare documents for imaging.
• Process data and information accurately.
• Provide administrative support.
• Assess risk and ensure compliance with policies and regulations, reporting issues transparently.

Qualifications:

• Ability to lift 50-70 pounds regularly.
• Proficiency with office equipment.
• Intermediate computer, math, and data skills.
• Ability to follow procedures for complex tasks.
• Effective communication skills.
• Organizational and multi-tasking skills.

Education:

• High School diploma or equivalent.

Additional job-related duties may be assigned.

#J-18808-Ljbffr