Director of Global Estates

Job Title: Interim Director of Global Network

Location: Hanslope Park, Milton Keynes, MK19 7BH (Hybrid working model with 60-80% on-site)

Contract Duration: Initial 180 days with the option to extend

Working Hours: Flexible core hours, typically starting between 8:00am and 9:30am and finishing between 4:30pm and 6:00pm. Standard professional working hours apply.

Benefits:

• Hybrid working model
• Occasional UK and overseas travel
• Reimbursement of necessary business-related expenses
• Opportunity to lead a global team and manage a delivery portfolio of circa £50m

Role Overview: Reporting directly to the Chief of Operations, the Interim Director of Global Network will lead regional network services to maintain optimal delivery during a period of re-organisation and change. This role involves driving leadership, engagement, and performance culture to deliver the FCDO Services strategy, representing overseas interests, and contributing to wider organisational objectives and priorities.

Key Responsibilities:

1. Lead all global network services, ensuring effective management of support areas such as technical leads, service management, management information, and helpdesks.
2. Liaise with internal and external stakeholders to ensure seamless service delivery.
3. Drive continuous improvement and efficiency in global delivery.
4. Assess and forecast financial performance, manage activity to deliver agreed financial and revenue outcomes.
5. Deliver the annual Delivery Plan including the workforce strategy for the Global network.
6. Ensure high standards of service delivery and consistency across the globe.
7. Manage technical security and property management services, including estates remedial programmes and small works projects.

Small Works Projects and Estates Management:

• Maintenance and repair tasks to ensure properties meet safety and operational standards.
• Overseeing the upkeep and functionality of various properties, ensuring they are well-maintained and secure.
• Implementing and maintaining security measures to protect properties and their occupants.
• Minor construction, refurbishment, and repair tasks to improve or maintain facilities.

Types of Properties Involved:

• Embassies: Buildings housing diplomatic missions and staff, requiring secure and well-maintained environments.
• Various offices used by government departments and agencies, both in the UK and overseas.
• Secure facilities hosting secure servers and communications installations, often requiring advanced security measures.
• Residential properties housing diplomatic staff and other government employees, ensuring safety and comfort.
• Technical security installations for security systems and equipment.

Skills and Experience Required:

• Professional qualification and/or membership of a Chartered Institute or recognised professional body.
• Degree level education or equivalent.
• Extensive operational and senior management experience in a global service delivery environment.
• Proven experience managing high-performing teams in remote working environments.
• Strong interpersonal and communication skills with the ability to influence and empower others.
• Ability to develop and lead the implementation of strategy and strategic objectives.
• Strong commercial acumen and drive for customer excellence.
• Experience in large-scale project and programme delivery.
• Current DV Clearance is desirable.

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