Digital Operations Lead - Sitecore

Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.

With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development. We’re doing things differently. If this sounds like you, let’s talk.

This position provides and leads operational coverage of the companies CMS solution, Sitecore. The role will report directly to the Digital Systems Manager, providing crucial support to the Digital function of which Sitecore plans a big part.

Responsibilities include (but are not limited to):

• Own and manage all the Sitecore platform operational aspects, including embedded functionality, ensuring infrastructure availability and resolution of tickets within defined SLA’s.
• Lead Administrative activities for the Sitecore platform, including access management, whitelisting and environment management.
• Manage direct engagement with Sitecore, in support of upgrades, changes, new requirements and quotations.
• Track and follow up, on all tickets raised/escalated to other internal teams or 3rd party vendors, ensuring resolution against agreed SLA’s.
• Develop and enhance processes and relationships with 3rd party vendors, ensuring alignment to the operational processes for handling of tickets and upgrades.
• Work closely with, and lead the engagement with the Digital Products Team (Business), ensuring a robust process is adhered to for management and prioritisation of work items and tickets.
• Manage continued Security and PEN testing efforts, to ensure a secure and stable platform, reporting is generated and corrective measures are documented and progressed.
• Where required, support the testing activities, both functional and user.
• Support large and Sprint scale releases/deployment, responsible for deploying Sitecore based releases and site content to Production, on behalf of the vendor.
• Provide support to the business and the vendors, in updating content and copy in Production.
• Translation of business requirements into solution options and ultimately delivery of chosen solution (App/CRM/Website) meeting core requirements.
• Handle inbound Digital requests for enhancements, changes or new features, gathering and documenting initial requirements and channelling these to the respective teams backlogs.
• Support the Digital Systems Manager in overall change management and delivery programme, ensuring the delivery funnel is effectively managed and solutions delivered on time and budget.

Requirements:

• Strong knowledge and experience of Sitecore CMS (Versions 9-10), including templates, layouts, roles & authorizations workflows, publishing, versioning etc.
• Sitecore Administration Certification.
• Extensive experience of Azure DevOps, with Pipeline experience preferable (not essential).
• Ability to extrapolate core business requirements from users and understand complex business challenges at speed.
• Experience of managing an operational support ticketing queue.
• Comfortable working and leading in a multi-vendor landscape, driving deliverables and plans.
• Experience working in an Agile environment, within a Digital team covering both Delivery and Operations.
• Self-started mentality, able to operate sufficiently without full guidance, managing own workload and priorities.
• Ability to work well in a fast paced, deadline-driven environment, facing off to multiple stakeholders.
• Experience in working in a low code/development platform.
• Excellent interpersonal skills and the ability to build long term professional relationships at all levels, internally and externally.