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- Tasks: Engage with residents, conduct assessments, and manage communication effectively.
- Company: Join the Home Office, dedicated to building a safe and fair UK.
- Benefits: Enjoy competitive salary, pension scheme, and annualised hours allowance.
- Why this job: Make a real impact while developing skills in a supportive team environment.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Part-time hours available; full training and mentorship provided.
The predicted salary is between 30000 - 31500 £ per year.
Locations: Bedford, Gatwick, Glasgow, Newcastle, Heathrow, Oxford
Salary: Starting: from £30,000 – £31,500 depending on location
Plus, Annualised Hours Allowance (AHA) of between 15.56% and 21.57% of salary depending on location.
In this pivotal role, you’ll gain new skills, a clear career path and a range of benefits as you work with residents at our Immigration Removal Centres (IRC).
About us
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.
Immigration Enforcement (IE) is responsible for enforcing the government’s immigration laws, tackling illegal migration and removing foreign national residents from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain.
About the role
This post sits within the Detention Engagement Teams (DET), which are dynamic and responsive teams working as part of Detention, Progression and Returns to enhance the quality and frequency of engagements between Home Office and the people entering Immigration Removal Centres (IRC).
Successful candidates will be accountable for a variety of tasks to ensure effective communication and engagement with residents:
- Conduct face-to-face engagements, including inductions and assessments
- Discuss options and the consequences of non-compliance with residents
- Identify and manage vulnerability indicators, ensuring that they are recorded and managed in-line with policy
- Engage regularly with IRC suppliers and stakeholders
- Give case updates and manage a portfolio of residents
- Record interactions accurately on IT systems in a timely manner and provide feedback to caseworkers
- Contribute to management reports and undertake office administration duties
- Flag issues appropriately and in a timely manner to management or other appropriate departments
Your main task will be to support residents and help them understand the progress being made on their case. As a Detention Engagement Officer, you will be the vital interface between the caseworker and the resident. You’ll liaise with numerous different stakeholders on and off site, such as healthcare suppliers, interpreters and the IRC Suppliers, to ensure that vulnerability issues are identified and managed effectively in line with Home Office policy. In return for your efforts, you can expect competitive benefits including an outstanding pension scheme and an Annualised Hours Allowance (AHA), which can add between 15.56% and 21.57% to your base salary.
About you
As a member of the Detention Engagement Team you will be expected to demonstrate professional behaviours and personal integrity, as well as an unbiased and methodical approach to information gathering.
In our selection processes, we’ll test the extent to which you meet the following criteria:
- Solid verbal and written communication skills
- Leadership potential and the ability to manage testing situations
- Flexibility, adaptability, and problem-solving skills
- Proficiency in Microsoft Word, Outlook, and Excel
If you are passionate about making a difference and have the skills and dedication required for the Detention Engagement Team role, we would love to hear from you. Join us at the Home Office and be part of a team that truly makes a difference.
Training and development
You will receive full training and support to perform your role, and you will follow a clear career path. Initial training takes place face-to-face and then continues on the job. You’ll also have a mentor who supports you until you are fully confident in the role.
Working Patterns
This role is suitable for part-time working hours, with a minimum requirement to work 3 full shifts per week. We encourage applications from people who wish to work part-time; however, part-time opportunities cannot be guaranteed in frontline roles due to the 24/7 operational nature of the business.
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Detention Engagement Officers employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Detention Engagement Officers
✨Tip Number 1
Familiarize yourself with the Home Office's mission and values. Understanding their commitment to building a safe and fair UK will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Highlight any previous experience in communication or engagement roles. Be prepared to discuss specific examples where you've successfully managed challenging situations or worked with diverse groups, as this is crucial for the Detention Engagement Officer position.
✨Tip Number 3
Brush up on your knowledge of immigration policies and the challenges faced by residents in Immigration Removal Centres. This will not only show your commitment but also help you engage more effectively with residents and stakeholders.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills during the interview. Think of scenarios where you've had to adapt quickly or find solutions under pressure, as these are key attributes for success in this role.
We think you need these skills to ace Detention Engagement Officers
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Detention Engagement Officer position. Understand the key responsibilities and the skills required, such as communication, adaptability, and proficiency in Microsoft Office.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize your verbal and written communication abilities, leadership potential, and any experience in similar environments.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for making a difference and your understanding of the Home Office's mission. Mention specific examples of how your skills and experiences make you a suitable candidate for the Detention Engagement Team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Communication Skills
As a Detention Engagement Officer, strong verbal and written communication skills are crucial. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview, perhaps by sharing examples of past experiences where you successfully engaged with diverse groups.
✨Demonstrate Problem-Solving Abilities
The role requires flexibility and adaptability in challenging situations. Think of specific instances where you've had to solve problems on the spot or adapt to changing circumstances, and be ready to discuss these during your interview.
✨Highlight Leadership Potential
Even if you're not applying for a leadership position, showcasing your leadership potential can set you apart. Share experiences where you've taken initiative or led a project, emphasizing how you managed challenges and motivated others.
✨Familiarize Yourself with Home Office Policies
Understanding the policies and procedures of the Home Office, especially regarding immigration enforcement, will show your commitment to the role. Research current issues and be prepared to discuss how they relate to the responsibilities of a Detention Engagement Officer.
