Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with residents at Immigration Removal Centres, providing support and communication.
- Company: Join the Home Office, dedicated to building a safe and fair UK.
- Benefits: Enjoy a competitive salary, annualised hours allowance, and comprehensive training.
- Why this job: Make a real difference in people's lives while developing valuable skills and a clear career path.
- Qualifications: Strong communication skills, leadership potential, and proficiency in Microsoft Office required.
- Other info: Part-time hours available; full training and mentorship provided.
The predicted salary is between 30000 - 31500 £ per year.
Social network you want to login/join with:
Detention Engagement Officers, Queensbury
Client:
Home Office
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
cfc4f496c9b3
Job Views:
5
Posted:
14.02.2025
Expiry Date:
31.03.2025
Job Description:
Detention Engagement Officer
Locations: Bedford, Gatwick, Glasgow, Newcastle, Heathrow, Oxford
Salary: Starting: from £30,000 to £31,500 depending on location
Plus, Annualised Hours Allowance (AHA) of between 15.56% and 21.57% of salary depending on location.
In this pivotal role, you’ll gain new skills, a clear career path and a range of benefits as you work with residents at our Immigration Removal Centres (IRC).
About us
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.
Immigration Enforcement (IE) is responsible for enforcing the government’s immigration laws, tackling illegal migration and removing foreign national residents from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain.
About the role
This post sits within the Detention Engagement Teams (DET), which are dynamic and responsive teams working as part of Detention, Progression and Returns to enhance the quality and frequency of engagements between Home Office and the people entering Immigration Removal Centres (IRC).
IRCs are secure buildings that hold detained individuals (residents) prior to their removal from the United Kingdom or for nationality and identification purposes. The DETs are based on-site and interact with residents face-to-face, helping the IRC to run smoothly. It is a role that can be challenging but also very rewarding.
Successful candidates will be accountable for a variety of tasks to ensure effective communication and engagement with residents, including:
- Conduct face-to-face engagements, including inductions and assessments
- Discuss options and the consequences of non-compliance with residents
- Identify and manage vulnerability indicators, ensuring that they are recorded and managed in-line with policy
- Engage regularly with IRC suppliers and stakeholders
- Give case updates and manage a portfolio of residents
- Record interactions accurately on IT systems in a timely manner and provide feedback to caseworkers
- Contribute to management reports and undertake office administration duties
- Flag issues appropriately and in a timely manner to management or other appropriate departments
Your main task will be to support residents and help them understand the progress being made on their case. As a Detention Engagement Officer, you will be the vital interface between the caseworker and the resident. You’ll liaise with numerous different stakeholders on and off site, such as healthcare suppliers, interpreters and the IRC Suppliers, to ensure that vulnerability issues are identified and managed effectively in line with Home Office policy.
About you
As a member of the Detention Engagement Team you will be expected to demonstrate professional behaviours and personal integrity, as well as an unbiased and methodical approach to information gathering.
With a strong ethical compass and a compassionate approach to engaging with residents, you will bring resilience and organisational skills to your role. In our selection processes, we’ll test the extent to which you meet the following criteria:
- Solid verbal and written communication skills
- Leadership potential and the ability to manage testing situations
- Flexibility, adaptability, and problem-solving skills
- Proficiency in Microsoft Word, Outlook, and Excel
If you are passionate about making a difference and have the skills and dedication required for the Detention Engagement Team role, we would love to hear from you. Join us at the Home Office and be part of a team that truly makes a difference.
Training and development
You will receive full training and support to perform your role, and you will follow a clear career path. Initial training takes place face-to-face and then continues on the job. You’ll also have a mentor who supports you until you are fully confident in the role. Further information on what the training involves can be found on our website.
Working Patterns
This role is suitable for part-time working hours, with a minimum requirement to work 3 full shifts per week. We encourage applications from people who wish to work part-time; however, part-time opportunities cannot be guaranteed in frontline roles due to the 24/7 operational nature of the business.
#J-18808-Ljbffr
Detention Engagement Officers employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Detention Engagement Officers
✨Tip Number 1
Familiarize yourself with the Home Office's mission and values. Understanding their focus on safety, fairness, and prosperity will help you align your responses during interviews and demonstrate your commitment to their goals.
✨Tip Number 2
Highlight any previous experience in roles that require strong communication skills and empathy. Being able to showcase how you've effectively engaged with individuals in challenging situations will set you apart as a candidate.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving abilities and adaptability. Think of specific examples from your past where you successfully navigated difficult circumstances or managed conflicts.
✨Tip Number 4
Research the Immigration Removal Centres (IRC) and understand the challenges faced by residents. This knowledge will not only help you in interviews but also show your genuine interest in the role and the well-being of the individuals you'll be working with.
We think you need these skills to ace Detention Engagement Officers
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Detention Engagement Officer. Familiarize yourself with the tasks mentioned in the job description, such as conducting face-to-face engagements and managing vulnerability indicators.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize your communication skills, leadership potential, and any experience working in challenging environments or with vulnerable populations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for making a difference and your understanding of the Home Office's mission. Mention specific examples from your past experiences that demonstrate your resilience, adaptability, and problem-solving skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at TN United Kingdom
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Detention Engagement Officer. Familiarize yourself with the key tasks such as conducting face-to-face engagements and managing vulnerability indicators, as this will help you answer questions confidently.
✨Demonstrate Communication Skills
Since strong verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. Be prepared to discuss how you've effectively communicated in past roles, especially in challenging situations.
✨Showcase Your Ethical Compass
The Home Office values integrity and compassion. Be ready to share examples from your experience that demonstrate your ethical decision-making and your ability to engage with vulnerable individuals in a respectful manner.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and adaptability skills. Think of specific instances where you had to manage difficult situations or adapt to changing circumstances, and be ready to discuss these during the interview.
