Deputy Client Services Manager

Social Network Platform Login/Join Responsibilities

• Ensure adherence to operational and service standards across the entire team.
• Promote accountability within the team.
• Take a hands-on approach in daily operations and managing team performance.
• Lead and manage various client projects.
• Encourage and promote team engagement.
• Build excellent rapport with clients and colleagues.
• Handle escalated customer complaints and resolve issues promptly.
• Support additional training and coaching to ensure proper job performance.
• Serve as the primary liaison for in-house service providers.
• Act as deputy for the Client Services Manager in their absence.

The Ideal Candidate

• Customer service-oriented with outstanding communication skills.
• Excellent problem-solving and multitasking abilities.
• Innovative and creative with a continuous improvement mindset.
• Strong sense of responsibility and professional presentation.
• Proficient in IT skills, including PowerPoint and statistical reporting.

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