deployment engineer

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The Deployment Engineer will be responsible for preparing, deploying, and supporting end-user devices in a secure environment. This role requires a combination of technical expertise, excellent customer service skills, and a proactive approach to resolving issues during classroom-style deployments.

Responsibilities:

• Device Preparation :
  • Configure devices using Workspace ONE (WS1) and Autopilot to meet deployment specifications.
• Deployment Execution :
  • Conduct on-site, classroom-style device deployments, ensuring all user devices are set up and operational.
  • Engage directly with end users during deployment to assist with setup and answer any questions.
• Support and Troubleshooting :
  • Provide basic technical support to resolve issues encountered during deployment.
• Customer Interaction :
  • Maintain a professional, user-focused approach, delivering excellent customer service throughout the deployment process.

Required Skills and Experience:

• Security Clearance : SC Cleared.
• Technical Expertise : Proven experience with Workspace ONE (WS1) and Autopilot for device build preparation.
• Deployment Experience : Hands-on experience conducting classroom deployments, directly engaging with end users (not limited to placing devices at workstations).
• Customer Service : Strong interpersonal and communication skills with a focus on delivering user-centric solutions.
• Basic Technical Support : Ability to troubleshoot and resolve common device deployment issues.

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