Department Manager - Women\'s Designer, 2nd Floor

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Department Manager – Women\’s Designer, 2nd Floor, London

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Client:

Selfridges

Location:

London, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

f68d8ae6ebc8

Job Views:

13

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Department Manager – Women\’s Designer, 2nd Floor

Job Introduction

As a Department Manager you will:

• Be responsible for your own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.
• Support the concession businesses in your department by working closely with the Concession Manager to set improvement targets and resolve issues.
• Motivate the team to exceed sales targets by developing skills in product knowledge, cross-category selling, after-sales service, and awareness of other services within Selfridges.
• Manage and lead your team, providing regular feedback and coaching. Recognize talent and development areas, creating plans to progress your team using available tools.
• Act upon information and feedback from across the business, such as spotlight, engagement surveys, and team member feedback.
• Ensure the department complies with trading standards, health and safety legislation, and store operating procedures.
• Achieve stock loss KPIs through effective procedures, stock loss action plans, and team training.
• Liaise with VM and B&M teams to improve visual presentation, stock holding, and relay customer feedback, including best and worst sellers.
• Maintain high standards through daily floor walks and checks, following up on improvements.

A bit about you:

• Commercially minded: understanding the numbers, planning to achieve sales targets, managing stock levels, and reacting to external factors.
• Collaborative: building relationships with your team, concession partners, and the wider Selfridges community.
• A retail expert: experienced in customer-focused, fast-paced, high-volume environments, bringing passion and knowledge to develop business opportunities.
• A good communicator: friendly and confident, appreciated by customers, team members, and stakeholders.
• A leader: motivating and inspiring your team, leading by example, and providing coaching to drive performance and change.
• Adaptable: skilled in prioritizing and keeping your team calm and focused during change.
• Proactive: planning ahead for floor coverage, events, stock, and more, taking responsibility for your business area\’s success.
• An embodiment of our values: a trusted and respected colleague.

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