Delivery Experience Manager

Delivery Experience Manager

London Full-Time No home office possible
T

Social network you want to login/join with:

As the Delivery Experience Manager for UK and Ireland, you will:

  • Oversee and improve the delivery service quality and customer experience, acting as an advocate for our customers.
  • Manage relationships with Delivery Service Providers (DSPs), including contract management and strategic communication.
  • Develop and implement long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction.
  • Monitor customer satisfaction trends and set priorities accordingly.
  • Coordinate with cross-functional teams to drive continuous improvement projects in the delivery experience.
  • Scout for market innovations to drive superior and cost-effective delivery solutions.
  • Lead as an expert for relevant tools and processes within the Delivery Experience team.
  • Align closely with the sales team to advance customer experience in local markets.

Job Description

As the Delivery Experience Manager for UK and Ireland, you will:

  • Oversee and improve the delivery service quality and customer experience, acting as an advocate for our customers.
  • Manage relationships with Delivery Service Providers (DSPs), including contract management and strategic communication.
  • Develop and implement long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction.
  • Monitor customer satisfaction trends and set priorities accordingly.
  • Coordinate with cross-functional teams to drive continuous improvement projects in the delivery experience.
  • Scout for market innovations to drive superior and cost-effective delivery solutions.
  • Lead as an expert for relevant tools and processes within the Delivery Experience team.
  • Align closely with the sales team to advance customer experience in local markets.

Qualifications

  • Graduate degree or equivalent with sound experience in customer-oriented logistics services
  • Demonstrated ability to manage projects and identify customer requirements
  • High analytical competence and advanced IT skills, including MS Excel
  • Profound knowledge of the UK and Ireland Last Mile market and logistics
  • Excellent problem-solving skills with a result-oriented approach
  • Fluent English communication skills; additional European language is a plus
  • Willingness to travel

Additional Information

Additional Information:
With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote , collaborating with colleagues across locations.
Our benefits:
20% discount in our zooplus shop
Internal and external training
Team events
#LI-Hybrid
Local Additional Information could not be loaded

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

#J-18808-Ljbffr

T

Contact Detail:

TN United Kingdom Recruiting Team

Delivery Experience Manager
TN United Kingdom
T
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>