Delivery Consultant - Client Services Team - People Consulting - Belfast FTC

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Delivery Consultant – Client Services Team – People Consulting – Belfast FTC, Belfast

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Client:

EY

Location:

Belfast, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

9c8d046223d3

Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

The opportunity

Our People Advisory Services managed services team is looking for a delivery consultant to join our Belfast Office. As a delivery consultant, you will support bespoke learning and coaching programmes, acting as the face of EY to clients and delegates, ensuring a great experience. You will report to the Learning Delivery Manager.

Your key responsibilities

• Managing and communicating with programme delegates regarding all aspects of their programme, including issuing joining instructions, collecting feedback, monitoring mailboxes, and sending out calendar invitations.
• Setting up workshops (face-to-face and virtual), learning platforms, and diagnostics as required.
• Communicating with clients about programme logistics, including workshop dates and locations.
• Booking associates and coaches.
• Maintaining and updating trackers.
• Supporting the administration of all client programmes to ensure smooth delivery.
• Handling customer enquiries and calls.
• Logging enquiries and complaints when they arise.
• Supporting administrative activities such as setting up accounts, processing bookings, and generating invoices.
• Supporting the learning evaluation team with feedback surveys and analysis of results.

Skills and attributes for success

We seek delivery consultants with experience in client administration in fast-paced environments like professional services or operational delivery centres. Effective collaboration, attention to detail, and adherence to processes are essential.

To qualify for the role you must have

• Experience managing administrative operations.
• A commitment to delivering exceptional client service with stakeholder management skills.
• Good organisational skills.

Ideally, you’ll also have

• Experience delivering HR-related services such as learning, education, or workforce analytics.
• Data analysis skills.

What we offer

We provide a competitive remuneration package, including support for flexible working and career development. Our Total Rewards package covers holidays, health, insurance, savings, and discounts. Additionally, we offer:

• Continuous learning: Develop skills to navigate future challenges.
• Success as defined by you: Tools and flexibility to make a meaningful impact.
• Transformative leadership: Insights, coaching, and confidence to lead effectively.
• Diverse and inclusive culture: Embrace your identity and help others find theirs.

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