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- Tasks: Support utility clients with GIS systems, customisation, and troubleshooting.
- Company: Join Lithe Consulting Ltd, a leader in utility sector solutions.
- Benefits: Enjoy flexible work options and opportunities for professional growth.
- Why this job: Make an impact on critical infrastructure while developing your tech skills.
- Qualifications: Degree in Engineering or IT; experience with GIS and programming required.
- Other info: Potential travel and on-call support; great for expanding your expertise.
The predicted salary is between 36000 - 60000 £ per year.
About the Role: We are seeking experienced and highly motivated Customer Support Engineers to join our UK-based team, supporting our utility sector clients. This role involves working with advanced GIS systems, specifically GE Smallworld, and contributing to the customization, maintenance, and support of mission-critical applications used for asset mapping and infrastructure management. The ideal candidate will have a strong technical foundation, excellent problem-solving abilities, and prior experience in GIS-based platforms and utilities software. You will collaborate closely with clients, internal teams, and third-party vendors to ensure seamless integration and support.
Key Responsibilities:
- Perform analysis, design, coding, testing, and implementation of customer-specific GIS applications.
- Provide technical support and troubleshooting for core systems including PNI, Electric Office, and related Smallworld modules.
- Document solutions, workflows, and best practices to ensure knowledge transfer and continuous process improvement.
- Coordinate with clients to understand requirements and provide timely updates and solutions.
- Support integration with third-party systems and ensure compliance with local regulatory requirements.
- Assist in planning and executing future system expansions and enhancements.
Essential Skills and Experience:
- Proficiency in GE Smallworld Product Suite (PNI, Electric Office, Core SW4, SW5).
- Strong experience with Magik programming language.
- Familiarity with GIS solutions in the utility space.
- Hands-on knowledge of SQL, Oracle databases, and VMDS (Version Managed Data Store).
- Working knowledge of Java, K8, and other utility domain technologies.
- Experience with customer-specific customizations and regulatory compliance integration.
- Degree in Engineering, Computer Science, IT (e.g., BE/B.Tech/MCA/MS(IT)).
- Understanding of the Software Development Lifecycle (SDLC).
- Experience with ESRI ArcGIS or OpenGIS technologies.
- Exposure to modules such as GDO, GTO, GSS, GSA, DM, MES, and NRM.
This role may include travel, on-call support, or shift-based availability, depending on project needs. Great opportunity to work on mission-critical utility infrastructure systems and expand your expertise across a range of geospatial and enterprise platforms.
Customer Support Engineer - Utilities & GIS Systems employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer - Utilities & GIS Systems
✨Tip Number 1
Familiarise yourself with GE Smallworld and its modules, as well as the Magik programming language. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the utilities and GIS sectors. Attend industry events or join online forums to connect with current employees at Lithe Consulting Ltd. This could lead to valuable insights and potentially a referral.
✨Tip Number 3
Prepare to discuss specific examples of how you've solved technical problems in previous roles. Highlight your experience with SQL, Oracle databases, and any GIS solutions you've worked on, as this will demonstrate your problem-solving skills.
✨Tip Number 4
Research Lithe Consulting Ltd and their projects in the utility sector. Understanding their client base and recent developments will help you tailor your conversations and show genuine interest during the interview process.
We think you need these skills to ace Customer Support Engineer - Utilities & GIS Systems
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with GIS systems, particularly GE Smallworld and the Magik programming language. Emphasise any previous roles in customer support within the utilities sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and technical expertise. Mention specific projects or experiences that demonstrate your familiarity with GIS solutions and customer-specific customisations.
Highlight Technical Skills: In your application, clearly list your technical skills related to SQL, Oracle databases, and any other relevant technologies mentioned in the job description. This will help you stand out as a qualified candidate.
Showcase Collaboration Experience: Include examples of how you've successfully collaborated with clients and internal teams in past roles. This is crucial for a position that requires close coordination with various stakeholders.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in GE Smallworld and any experience you have with GIS systems. Be prepared to discuss specific projects where you've used these technologies, as this will demonstrate your hands-on expertise.
✨Prepare for Problem-Solving Scenarios
Expect to face technical problem-solving questions during the interview. Brush up on your troubleshooting skills and be ready to walk through how you would approach common issues related to GIS applications and utilities software.
✨Understand the Client's Needs
Research Lithe Consulting Ltd and their clients in the utility sector. Understanding their business model and challenges will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Demonstrate Communication Skills
As a Customer Support Engineer, you'll need to communicate effectively with clients and internal teams. Practice explaining complex technical concepts in simple terms, as this will be crucial in your role.
