Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Onboard new customers and manage accounts for growth and satisfaction.
- Company: Join a dynamic EdTech SaaS company making waves in the education sector.
- Benefits: Enjoy a competitive salary, hybrid work, and a fun team culture.
- Why this job: Be the voice of the customer and drive impactful change in education technology.
- Qualifications: 1+ years in Customer Success or Account Management, preferably in SaaS or education.
- Other info: Opportunity for career progression in a fast-paced, entrepreneurial environment.
The predicted salary is between 24000 - 40000 £ per year.
The role:
- Onboarding new customers and ensuring they are well-steered for deployment as quickly as possible.
- Strengthening existing relationships whilst managing customer accounts throughout their whole life cycle and proactively seeking opportunities for growth.
- Representing the "voice of the customer" and collaborating with various stakeholders, internal and external.
- Promoting customer awareness of all new features and releases, offering insight and providing demos and training to ensure maximum adoption.
About you:
- Minimum 1+ years previous experience in a Customer Success / Account Management role.
- Experience in the SaaS / software / tech or education space.
- An entrepreneurial self-starter, with the ability to thrive in a fast-paced environment, and a track record of going above and beyond!
- Customer-centric and solution focused, with the ability to build long-standing relationships.
The package:
- Basic salary up to £40k + £5k OTE.
- Amazing culture, fun team and progression opportunities.
- London Hybrid.
Customer Success Executive - EdTech SaaS employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive - EdTech SaaS
✨Tip Number 1
Familiarise yourself with the EdTech landscape. Understanding the latest trends and challenges in education technology will help you engage more effectively with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the Customer Success field, especially those within the SaaS sector. Attend industry events or join relevant online communities to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully onboarded customers or managed accounts in the past. Highlighting your achievements will showcase your ability to thrive in a fast-paced environment and your customer-centric approach.
✨Tip Number 4
Research StudySmarter's products and services thoroughly. Being able to speak knowledgeably about our offerings and how they can benefit customers will set you apart as a candidate who is genuinely interested in the role and the company.
We think you need these skills to ace Customer Success Executive - EdTech SaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or Account Management, especially within the SaaS or EdTech sectors. Use specific examples to demonstrate your ability to onboard customers and manage accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the EdTech industry. Mention how your entrepreneurial spirit and customer-centric approach align with the company's values.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as relationship building, problem-solving, and the ability to provide training and demos. Use keywords from the job description to ensure your application stands out.
Showcase Your Achievements: Include quantifiable achievements in your application, such as customer retention rates or successful onboarding processes you've led. This will help demonstrate your impact in previous roles and your potential value to the company.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer success or account management. Highlight specific examples where you successfully onboarded customers or strengthened relationships, as this will demonstrate your relevant experience.
✨Understand the EdTech SaaS Landscape
Familiarise yourself with the EdTech sector and the specific challenges it faces. Being able to discuss current trends and how they impact customer success will show that you're knowledgeable and passionate about the industry.
✨Demonstrate Your Problem-Solving Skills
Prepare to share instances where you've proactively identified issues and provided solutions for customers. This will illustrate your customer-centric approach and ability to thrive in a fast-paced environment.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practising how you would handle customer queries or objections can help you feel more confident and showcase your communication skills effectively.
