Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Customer Success team to deliver top-notch support and handle customer inquiries.
- Company: Be part of RTT, a global leader in training and development, inspiring millions annually.
- Benefits: Enjoy remote work flexibility with a competitive salary for just 15 hours a week.
- Why this job: Grow your career in a positive environment focused on continuous improvement and personal development.
- Qualifications: Previous customer service experience and confidence with tech platforms are essential.
- Other info: Work primarily on weekends with some flexibility for team meetings.
The predicted salary is between 7000 - 8400 £ per year.
Social network you want to login/join with:
Marisa’s mission is to spread the message that there are simple, rapid, and effective techniques everyone can use that can truly change your life.
This is a remote/working from home position.
Working Hours: 15 hours per week. Friday, Saturday & Sunday with some flexibility through the week for team meetings and webinar schedules.
Salary: £874.90 per month for 15 hours per week (£28,000 FTE).
The Company
This is a fantastic opportunity to be part of an exponentially growing organization, who are looking for continuous improvement focused, ambitious, and positive members of their team that want to grow and shape their career with the company. RTT is a multi-award winning global training and development company that touches millions of people each year and inspires them to live their highest and best life.
Summary
To succeed in the role, you will need to work within the Customer Success team and ensure that we deliver exceptional customer service. You will be proactive and have the ability to work independently and collaboratively.
Key Responsibilities
Supporting the day-to-day operations of the Customer Success Team, including:
- Dealing with complaints
- Dealing with escalations
- Customer support (access, refunds, and general enquiries)
- Logging technical issues managed by other teams
- Granting access to various products
- Managing subscriptions
Requirements
- Worked in a Customer Service environment previously
- Previously has experience with education and/or online product customer support
- Confident with technical system use (CRM/CSM platforms, Google workspace, learning platforms (LMS, Kajabi etc)
- Excellent communication and interpersonal skills (verbal & written)
- Exceptional organization and time management skills
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the ‘Apply now’ button.
Created on 18/02/2025 by TN United Kingdom
#J-18808-Ljbffr
Customer Success Advisor, Southampton employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Advisor, Southampton
✨Tip Number 1
Familiarize yourself with the tools and platforms mentioned in the job description, such as CRM/CSM systems and Google Workspace. Being comfortable with these technologies will help you stand out during the interview process.
✨Tip Number 2
Highlight your previous customer service experience, especially in education or online product support. Be ready to share specific examples of how you've successfully handled complaints or escalations in the past.
✨Tip Number 3
Demonstrate your proactive approach by preparing questions about the Customer Success team's operations and how you can contribute to their goals. This shows your enthusiasm for the role and your commitment to continuous improvement.
✨Tip Number 4
Since this is a remote position, emphasize your ability to work independently and manage your time effectively. Share any experiences that showcase your organizational skills and how you stay productive while working from home.
We think you need these skills to ace Customer Success Advisor, Southampton
Some tips for your application 🫡
Understand the Company: Take some time to learn about Marisa's mission and RTT as a company. Understanding their values and goals will help you tailor your application to show how you align with their vision.
Highlight Relevant Experience: Make sure to emphasize your previous experience in customer service, especially in education or online product support. Use specific examples to demonstrate your skills in handling complaints and technical issues.
Showcase Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with customers in the past. Highlight both verbal and written communication skills in your application.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Mention your organizational and time management skills, as these are crucial for the role.
How to prepare for a job interview at TN United Kingdom
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved complaints or escalations, as this role heavily relies on exceptional customer support.
✨Demonstrate Technical Proficiency
Since the position requires confidence with technical systems, make sure to mention any relevant experience with CRM/CSM platforms, Google Workspace, or learning management systems. Be ready to explain how you've used these tools effectively in past roles.
✨Communicate Clearly and Effectively
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider preparing a few key points about your communication style and how it has benefited your previous teams.
✨Emphasize Your Organizational Skills
This job requires strong organization and time management skills. Prepare to share examples of how you prioritize tasks and manage your time effectively, especially in a remote work environment where self-discipline is key.
