Customer Services Executive

Join a leading asset finance specialist based in London as a Customer Service Executive. Our company is recognized for delivering exceptional financial solutions and customer service excellence. We offer a collaborative team environment and a hybrid work model to support work-life balance.

Responsibilities of Customer Service Executive

• Act as the primary point of contact, handling all telephone enquiries from prospective and existing customers with professionalism and courtesy.
• Responsible for all in-life processes, such as settlement requests, reschedules, account queries, refunds, and cash reconciliations.
• Liaise with internal departments assisting with both in-life requests & customer queries.
• Maintain customer data to ensure it is up to date.
• Identify opportunities for process improvements and recommend changes to enhance our customer service delivery.

Experience and Skills needed to be Customer Service Executive

• Proven experience as a Customer Service Executive or similar role in the finance industry, with a strong understanding of asset finance or related sectors.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Good numerical skills and excellent attention to detail.
• Experience in dealing with CRM systems or the ability to learn new system processes.
• Experience within the Asset Finance industry or the ability to learn about the finance products we offer.
• Ability to help create and write customer service procedures.

Please contact Joanne Crawley for more information.

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