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For Companies At a Glance
- Tasks: Lead and inspire a Customer Service team to deliver top-notch support.
- Company: Join a dynamic automotive brand focused on customer satisfaction and innovation.
- Benefits: Enjoy flexible working options and a vibrant company culture.
- Why this job: Be the voice of the customer and drive impactful change in a fast-paced environment.
- Qualifications: Experience in managing customer service teams, preferably in the automotive sector.
- Other info: Submit your application with a cover letter to kickstart your journey with us!
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities:
- Manage the Customer Services function ensuring that Grenadier owner and prospect enquiries are dealt with in a manner befitting of the brand and in line with key performance targets.
- Manage, motivate and develop the Customer Services team ensuring high levels of engagement and performance.
- Lead the Contact Centre strategy from development to implementation to day-to-day operations including the development and management of a balanced scorecard of metrics, including First Call Resolution Rates (FCR), Customer Effort Score among others.
- Recommend and actively look for continuous enhancement of Customer Service strategies across the company and as a result contribute to advocacy, customer retention and loyalty.
- Represent the voice of the customer across the business, working cross-functionally to ensure best practice and customer experience is at the forefront.
What We Are Looking For:
- Proven track record in managing a Customer Service Team in an automotive OEM.
- Strong strategic ability with experience working within a customer-focused, high-growth, digital-first, tech platform.
- Experience within a regulated environment across multiple geographies.
- Has used Salesforce Service Cloud and SAP C4C in a complex omni-channel business.
- A customer first mentality and the willingness to go above and beyond for them.
- Experience of managing and motivating a high performing team.
- Adaptable, quick thinking, decisive, showing strong initiative and self-determination.
If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information. If your application is successful one of the team will be in touch to arrange an initial conversation!
Customer Service Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the automotive industry, especially focusing on customer service trends and best practices. This knowledge will help you demonstrate your understanding of the sector during interviews.
✨Tip Number 2
Highlight your experience with Salesforce Service Cloud and SAP C4C in your discussions. Be prepared to share specific examples of how you've used these tools to enhance customer service operations.
✨Tip Number 3
Showcase your leadership skills by discussing how you've motivated and developed teams in the past. Prepare anecdotes that illustrate your ability to drive performance and engagement within a customer service environment.
✨Tip Number 4
Research StudySmarter's customer service strategies and be ready to suggest enhancements based on your insights. This proactive approach will demonstrate your commitment to continuous improvement and customer satisfaction.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing customer service teams, particularly in the automotive sector. Use specific examples that demonstrate your strategic abilities and achievements in previous roles.
Craft a Compelling Cover Letter: Your cover letter should reflect your understanding of the company's values and how your experience aligns with their needs. Emphasise your customer-first mentality and provide examples of how you've gone above and beyond for customers in the past.
Highlight Relevant Skills: In your application, clearly outline your experience with Salesforce Service Cloud and SAP C4C. Mention any metrics you have improved, such as First Call Resolution Rates or Customer Effort Scores, to showcase your impact in previous roles.
Showcase Leadership Qualities: Demonstrate your ability to manage and motivate a high-performing team. Include examples of how you've developed team members and fostered engagement, as this is crucial for the role of Customer Service Manager.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples of how you've successfully led teams in the past, focusing on engagement and performance improvements.
✨Understand the Metrics
Familiarise yourself with key performance indicators like First Call Resolution Rates and Customer Effort Scores. Be ready to discuss how you have used these metrics to enhance customer service strategies in previous roles.
✨Highlight Your Customer-Centric Approach
Emphasise your customer-first mentality during the interview. Share specific instances where you went above and beyond for customers, and how that positively impacted retention and loyalty.
✨Prepare for Cross-Functional Collaboration
Since the role involves representing the voice of the customer across the business, think of examples where you've worked cross-functionally. Be prepared to discuss how you ensured best practices and customer experience were prioritised.
