Social network you want to login/join with:
Customer Service Executive (Wembley), London
Client:
Shift
Location:
London, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
7464cc90d7c7
Job Views:
6
Posted:
16.02.2025
Expiry Date:
02.04.2025
Job Description:
Customer Service Executive
London
Full time
£26,000 to £28,000 per annum
About Shift
Shift is a rapidly expanding marketplace that’s transforming the logistics industry. We’re on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster, and more efficient delivery solutions. Trusted by some of the most well-known brands, Shift powers cutting-edge logistics that enhance convenience and flexibility for all users.
At Shift, you’ll join a dynamic, forward-thinking team committed to redefining logistics and unlocking new opportunities in an ever-evolving market.
Overview of the role as a Customer Service Executive:
This is an exciting opportunity to play a vital role in enhancing our customer experience. As a Customer Service Executive, you’ll not only help solve immediate issues but also contribute to shaping long-term improvements. If you’re passionate about problem-solving and thrive in a collaborative environment, we’d love to hear from you!
Responsibilities as a Customer Service Executive:
- Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
- Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers.
- Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
- Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
- Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
- Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions.
- Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.
To be successful as a Customer Service Executive, we are looking for the following attributes and experience:
- Ability to handle customer queries with professionalism and clarity.
- Strong verbal and written communication skills to effectively convey information and ideas.
- Proven track record of strong problem solving with a proactive mindset.
- Excellent organisational and time management skills to meet targets and deadlines.
- Ability to remain calm under pressure, with a strong desire for personal development and continuous learning.
- Strong analytical skills to identify trends and develop actionable insights for process improvement.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Familiarity with delivery services or logistics is a plus but not essential.
If you have the drive and determination to make an impact on a growing business, apply now!
#J-18808-Ljbffr
Contact Detail:
TN United Kingdom Recruiting Team