Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers daily, resolving inquiries and providing exceptional service over the phone.
- Company: Join a passionate, fast-growing company in the ticketing industry.
- Benefits: Enjoy VIP experiences, a competitive salary, monthly incentives, and a development program.
- Why this job: Be part of a fun team, enhance your customer service skills, and make a real impact.
- Qualifications: 2+ years in customer service, preferably in ticketing; strong communication and problem-solving skills required.
- Other info: Access to a pension scheme and cycle to work options.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
Responsibilities
Customer Interaction: Love working with customers on a daily basis, addressing their inquiries, concerns, and feedback with enthusiasm and a commitment to exceptional service.
Phone-based Issue Resolution: Confidently engage with B2C customers over the phone to troubleshoot issues, resolve concerns, and provide timely solutions that meet customer needs.
Effective CRM Utilization: Leverage CRM systems to accurately log client issues, maintain comprehensive records, and track each case through to resolution.
Box Office Expertise: Utilize your background in box office operations to navigate customer inquiries related to ticketing, events, and premium experiences.
Channel-agnostic Customer Service: Deliver consistent and outstanding customer experiences across multiple communication channels, including phone, email, and live chat.
Passion for Ticketing: Bring your love for the world of ticketing to your interactions, fostering a deep understanding of our offerings and conveying that enthusiasm to customers.
Issue Management: Take ownership of customer issues, ensuring prompt and effective resolution while maintaining a positive customer relationship.
Collaboration: Work collaboratively with cross-functional teams to communicate customer feedback and advocate for continuous improvement in our products and services.
Skills & Experience
- Background in box office operations, with a genuine passion for the ticketing industry.
- Exceptional interpersonal skills, able to connect authentically with customers and deliver exceptional service experiences.
- Strong problem-solving aptitude, capable of swiftly identifying solutions to address customer concerns.
- Comfortable and confident in resolving issues over the phone with B2C customers.
- Proficiency in using CRM systems to log, track, and manage customer inquiries and issues.
- Outstanding verbal and written communication skills, adapting your tone to various communication channels.
- Empathy and active listening skills to understand customer needs and provide personalized solutions.
- Ability to maintain composure and professionalism in high-pressure situations.
- Enthusiastic and proactive approach to problem-solving, striving to exceed customer expectations.
- 2+ years of experience in customer service, with a focus on ticketing and events preferred.
What we offer
- Becoming part of a passionate and fast-growing company
- Fun and dynamic working environment
- Access to VIP experiences at live events
- Salary up to £30k (based on experience)
- Monthly incentive programme
- Development programme
- Pension and cycle to work scheme
#J-18808-Ljbffr
Customer Service Executive, London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive, London
✨Tip Number 1
Familiarize yourself with the ticketing industry and current trends. This will not only help you connect with customers but also demonstrate your passion for the field during interviews.
✨Tip Number 2
Practice your phone communication skills. Since this role involves engaging with B2C customers over the phone, being confident and clear in your communication is key to resolving issues effectively.
✨Tip Number 3
Get comfortable with CRM systems. If you have experience with any CRM tools, be ready to discuss how you've used them to manage customer inquiries and track issues in previous roles.
✨Tip Number 4
Showcase your problem-solving skills through examples. Be prepared to share specific instances where you've successfully resolved customer issues, highlighting your proactive approach and ability to maintain professionalism under pressure.
We think you need these skills to ace Customer Service Executive, London
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize your previous experience in customer service, especially in the ticketing and events sector. Use specific examples that showcase your ability to handle inquiries and resolve issues effectively.
Showcase Communication Skills: Demonstrate your outstanding verbal and written communication skills in your application. Tailor your tone to reflect the enthusiasm and professionalism expected in a customer service role.
Emphasize Problem-Solving Abilities: Illustrate your strong problem-solving aptitude by providing examples of how you've successfully resolved customer issues in the past. Highlight your proactive approach to exceeding customer expectations.
Express Passion for Ticketing: Convey your genuine passion for the ticketing industry in your application. Share any relevant experiences or insights that demonstrate your enthusiasm for events and customer interactions related to ticketing.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Ticketing
Make sure to express your enthusiasm for the ticketing industry during the interview. Share any personal experiences or stories that highlight your love for events and how it drives your customer service approach.
✨Demonstrate Problem-Solving Skills
Prepare examples of past situations where you successfully resolved customer issues. Highlight your ability to think on your feet and provide timely solutions, especially in high-pressure scenarios.
✨Familiarize Yourself with CRM Systems
Since effective CRM utilization is key for this role, be ready to discuss your experience with CRM systems. If possible, mention specific tools you've used and how they helped you manage customer inquiries efficiently.
✨Practice Effective Communication
Since you'll be engaging with customers over the phone, practice your verbal communication skills. Be prepared to adapt your tone and style based on different communication channels, and showcase your active listening abilities.
