Customer Service Executive – 3 Months FTC

Customer Service Executive – 3 Months FTC, London

Client:

Language Matters

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

10be9e578be6

Job Description:

An exciting role has arisen to join a successful Luxury Fashion e-commerce team based in Southwest London. We are looking for a skilled bilingual Customer Service Representative to join their fun, dynamic and friendly team!

The package:

• Working hours: Monday to Friday 9am-5pm.
• Location: Kensington (Office based role).
• Perk-box monthly freebies.
• 50% off staff discount.
• Free fruit, coffee, and tea.
• Gym on site.

Your responsibilities will include:

• Dealing with a wide range of enquiries across multiple platforms in a timely manner.
• Providing product information and managing orders.
• Delivering exceptional customer service and driving excellent customer satisfaction ratings by being a brand ambassador and representing company values.
• Building a reliable rapport with delivery service providers to swiftly address any arising issues and foster trust.
• Supporting stores and resolving issues.
• Troubleshooting the e-commerce system and providing support to the managers.
• Keeping CRM up to date.

Profile:

• Fluent in English, both written and spoken.
• Proven experience within a customer service or customer support role.
• Able to work well in a fast-paced environment.
• Strong IT skills, including Microsoft programs; experience in Zendesk is desirable.
• Great communication and organisational skills.
• A strong problem solver with a solutions-oriented approach.
• Capable of self-motivation, multitasking, and effective prioritisation.
• Excellent team player.

To apply, please send your CV in English and in Word format to Tom.

languagematters is acting as an employment business in relation to this vacancy.

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