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- Tasks: Be the friendly face of our customer service team, helping customers with inquiries and orders.
- Company: Join Affinity Sales and Marketing, a company dedicated to enhancing customer engagement.
- Benefits: Enjoy competitive pay, performance bonuses, and ongoing training to boost your career.
- Why this job: Make a real impact by providing exceptional service and building relationships with customers.
- Qualifications: Looking for friendly, detail-oriented individuals who love helping others and can multitask.
- Other info: This role offers valuable experience that will enhance your CV and career prospects.
The predicted salary is between 28800 - 43200 £ per year.
Are you a friendly, detail-oriented person looking to kickstart or advance your career in customer service? Do you enjoy helping people and solving problems? If so, we’ve got the perfect opportunity for you. Join us as a Customer Service and Sales Representative in London, where you’ll be part of a team that’s making a real difference in how we engage with our customers.
In this role, you’ll be the first point of contact for customers, providing exceptional service and support. Your day-to-day will involve answering questions, resolving issues, and ensuring each customer has a positive experience.
Responsibilities:- Customer Support: You’ll be the go-to person for customer inquiries, offering accurate information and helping with any questions or concerns.
- Order Processing: Assisting customers with placing orders and ensuring everything runs smoothly and efficiently.
- Issue Resolution: Handling customer complaints and sorting out any issues in a timely, professional manner. You’ll also know when to escalate more complex problems to the right department.
- Feedback Collection: Gathering customer feedback to help improve our products and services, and sharing those insights with the team.
- Customer Relationship Management: Building positive relationships with customers, ensuring they’re happy with the service and addressing any ongoing concerns.
- Admin Support: Managing data entry, filing, and keeping customer records accurate and up-to-date.
- Team Collaboration: Working closely with other team members to deliver a seamless customer experience and sharing best practices.
- You’re a great fit if you are friendly, approachable, and communicate well.
- Have a passion for helping people and delivering great customer service.
- Pay attention to the details and can juggle multiple tasks.
- Feel comfortable working independently and as part of a team.
- Have a positive attitude and are eager to learn and grow in the role.
Why work with us? You’ll gain valuable customer service experience that looks great on your CV. Competitive pay with bonuses based on your performance. Ongoing training and support to help you succeed and progress in your career.
Ready to apply? Send us your CV, outlining your interest and any relevant experience, and our HR team will get back to you within 1-3 business days. Start your journey with us as a Customer Service and Sales Representative in London and play a key role in delivering outstanding service to our customers! Apply today – we can’t wait to hear from you!
Customer Service And Sales Representative employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service And Sales Representative
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to handle real-life situations.
✨Tip Number 2
Research Affinity Sales and Marketing to understand their products and services. Being knowledgeable about the company will allow you to tailor your responses and show genuine interest in the role.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or role-playing customer interactions with friends. This will boost your confidence and help you articulate your thoughts clearly during the actual interview.
✨Tip Number 4
Prepare questions to ask the interviewer about the team dynamics and customer service strategies. This shows that you’re proactive and genuinely interested in how you can contribute to the team.
We think you need these skills to ace Customer Service And Sales Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to handle inquiries, resolve issues, and build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your positive attitude. Mention why you are interested in the role and how your skills align with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, emphasise skills such as communication, problem-solving, and attention to detail. These are crucial for the Customer Service and Sales Representative role and will help you stand out.
Follow Application Instructions: Ensure you follow the application instructions carefully. Submit your CV and cover letter as specified, and make sure to include any additional information requested by the company.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond to assist customers in the past, as this will demonstrate your commitment to providing exceptional service.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter, such as handling complaints or processing orders. Be ready to discuss how you would approach these situations, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Highlight Your Teamwork Skills
Since collaboration is key in this role, be prepared to talk about your experience working in teams. Share examples of how you've successfully collaborated with colleagues to enhance customer experiences or resolve issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
